We’ve been using a food delivery service for our office, and we’re not impressed with their reliability and truthfulness. So now I’m thinking we’ll try GrubHub. I’ve been trying to find online reviews of them for this area, but am having no luck.
Our current service shows all kinds of restaurants on their website, but once you’ve gotten consensus on the restaurant everyone wants, you then find that the chosen restaurant doesn’t actually participate, or won’t do same-day delivery. And we’ve never gotten a delivery that wasn’t missing some items.
I’m hoping GrubHub will be better. Has anyone used them? What do you think?
GrubHub doesn’t actually deliver the food. It just gives you access to the restaurant’s menu and place an order without having to call and speak to someone. The restaurant still does all the actual work. I like it. There is at lest one restaurant where I notice I get a delivery charge when I do it through GrubHub vs. if I call them direct but mostly it is just an alternate way of ordering.
Hmm. So many restaurants near my office (in San Jose) don’t deliver, or at least won’t deliver unless it’s a huge order, that I don’t know how that’s going to work. If it works, why shouldn’t I just use GrubHub’s website to find out which restaurants deliver, and then call them directly myself?
DoorDash is the one we are currently using. We’ve had problems with missing items from orders and with their clunky, error- and bug-ridden website. I was hoping that GrubHub was better.
I looked at the GrubHub website and called a couple of likely restaurants. Both said that they didn’t themselves deliver, but that GrubHub partners with them and does the deliveries.
We’ve used both DoorDash and GrubHub and find the service of the latter better than the former. There has been the occasional missing or incorrect item for GH orders but not as often as DD and GH is quick to respond. They not only contact the restaurant to have the cost of the missing item credited to the bill but also give a $5 discount code.
Depends on the restaurant. Most of the ones we order from have their own delivery service and use GH as a front end but there have been a few which take orders and have GH deliver for them. IHOP is one of the latter.
Wow. I’ve been using DoorDash for quite some time and have never had a delivery error. Not even once. I find them incredibly easy to use and the way they send you texts to update the delivery progress is extremely useful. I guess it just depends on where you live…
At work, we use DiningIn, which was purchased by GrubHub. They deliver lunch from one of three restaurants (the choices vary daily), and we get a per diem. Anything over that amount, we have to pay. The company covers the cost of delivery.
I just looked at my receipt, and for a $10.74 food item, the delivery charge was $2.99. I’m not sure if there’s a discount because this is done in bulk orders or not.
I will say that most of the time, the food is delivered on-time. (We can order up to 6 days in advance, so there are “projected times.” One restaurant will arrive around 11, one at 11:30, and one at noon.
They are rarely late, and it seems that when it happens, it’s usually due to the fault of the restaurant. For example, the majority of the office ordered from one restaurant one day, but didn’t attach the receipt or label the food, so the poor delivery guy had to go through and try and match the food item with the person.
They are also very quick to correct mistakes and eager to please. One time, A co-worker accidentally grabbed my food and ate it, and I thought they just forgot to deliver my food. I contacted them and, while they said that they had record of the food being delivered, they still brought a replacement, free of charge.
I don’t know if I’d do it personally, outside of the office, but GrubHub / DiningIn is a service I’d recommend, if you are looking for food delivery.
We use GrubHub and Foodler and (less often) DoorDash. I like Foodler’s features a bit better - the recreate previous order and group order features are particularly useful.
I experimented with GrubHub a few times last year when I was trapped in Chicago, caring for a family member. It seemed to work just fine.
Back home, I only order from independently owned restaurants. When you ask them about GrubHub, they admit that they have to give the service a cut of the dough from every order. So in deference to the restaurants’ bottom lines, I just phone in my order and pay cash to the delivery person.
First question is, how do their staff get paid, how much and do they get paid and do they have at least basic employment rights. Then you might think about food.
At least in my part of the world people are waking up to the cost of this bullshit new ‘gig’ economy and the inherent exploitation. The law is slowly catching up but it isn’t there by a long way yet.