Annoying Things People Do At Fast Food Restaurants

MsWhatsit, I feel your pain.
Our regular cast of characters are unique to say the least.

Mr. little yappy dog. He tried to hide his chihuahua in his shirt when he came in. After he was told that next time he did this he would not be allowed in the store again he stopped.

Larry, the liar. He orders his Deluxe Breakfast with round eggs, because he doesn’t like the scrambled eggs, and an additional side of bacon. His trick is to call back later, sometimes the next day, and claim he didn’t get something in his order. He tried this Friday, but was unsuccessful. I personally assembled his order. I made sure Everything was right. He called after lunch had started to tell me he didn’t get his bacon. After I questioned him he told me the box which should have contained his bacon had a bagel in it. After arguing with me he realized I knew he was lieing and hung up.

We have our share of squatters. They believe if you buy a senior coffee you get to stay all day.
This is why after breakfast we pull the coffee out of the dining room.

Like others here I really hate people who do their shopping at our condiment counter. We just busted a girl who came over from her house to get as much ketchup as she could because they were out at home.
Don’t think for a moment that I can’t tell the difference between the sound of water being dispensed, and the sound of soda. We give all our customers who ask for water a full glass of water. If you hang around the lobby drink dispenser I will watch you like a hawk. I will not hesitate to tell you that you can not have soda you Didn’t pay for.

So many stories, unfortuneately most of them are bad.

Re: Crazy Coffee Lady,
Until recently, I worked at Shoney’s (not exactly fast food, but close enough damnit!), and had a lady come in one night to order decaff coffee (“Now make sure it’s decaff, because I can’t have caffiene, and if you give me regular, I will have to go to the hospital. And make sure it’s nice and hot, because I like it hot!”) It was about 8:30 or so and since the decaff we had brewed was probably there since 6, I brewed a fresh pot, and got her cup literally straight from the spout. About 2 minutes after I take it out to her, my manager comes back with her cup of coffee adn tells me she thinks it’s too cold. I told my manager it’s fresh brewed, (apparently this is not the first time the lady has been in here, with teh same complaint), she happily stuck it in the microwave for about two minutes. I about laughed my ass off when my manager said with the smuggest smile on her face “We’ll see how she likes it when her tongue is burning…” Amazingly, the lady had no complaints that her coffee was too hot. Moral of the story: Old people get wierd with thier coffee.

People who order one drink and share it really annoy me. In my book its still stealing. Even more annoying than people who steal from fast food places are the people who justify their stealing with lame excuses, especially the one about giving big corporations the shaft. It’s not a political statement its just you being cheap!

This isn’t a fast food gripe, but it is my food service pet peeve. When giving the hostess the number of people in your party you MUST include children in that number. If you tell me there are only five of you, then don’t be surprised when I show you to a table with five seats. Your children may be smaller than you, but their chairs take up the same amount of room. Not only does this irritate me as a hostess, but it irritates me on behalf of the children-- they are not purses or luggage you are dragging around with you; they are people!

Also not exactly a gripe, but a public service announcement: if you bring young children to a restaurant where servers are running coffee, please put the kids on the side farthest away from the walkway. In the place I worked, about once or twice a year some unfortunate fluke would occurr that resulted in a pot of coffee being dumped on a guest. It’s always the person sitting nearest the walkway that gets the lapful of coffee. For an adult this is unpleasant, but for a toddler or infant this could mean a trip to the hospital.

WMW–I hate when people do this at my Sonic. They think that just because the ketchup and mints are there (the most popularly mass-thieved items) they are allowed to take as many as they can possibly carry away. I once had to bust a guy (who looked in his late 30’s) for putting his hand in the little container bucket and scooping ALL of the mints into the bag I’d JUST handed him with his order. He promised never to do it again and we were out a 1/4 box of mints (which is quite a lot!).

IDBB

Kung Fu Lola

As a former tanhat now whitehat …

Us poor dweebs in the west are still making donuts the old way so we frequently run out, though it’s only supposed to be a month until we switch over …

#1 complaint about people …
People who complain about how long they had to wait in line, when you entered the line you KNEW YOU WOULD HAVE TO WAIT!!! Did you think that all of a sudden the f#^%ing line would disappear just 'cause YOU are in it?!! AND WHO is forcing you to wait in this line, you could GO somewhere else, it WOULD make my day. Really.

But my most favouritist customer was the one who was late alot
and …

Would walk in, see line up of up to 20 people in front of her, skip it, come up to the till, interrupt me and ask to be served because she was late for work … and actually phoned and complained to the manager because I refused to serve her. She stopped coming when the manager then started to laugh and couldn’t stop. :smiley:

I am going to rant… I work alot at burgerking and there is ALOT of shit that bugs me about working there with the customers. I first started out doing fry station, ocassionally I would get the “OHH MY FRIES ARE TOO COLD” shit when it JUST came out of the deep fryer. WTF MAN? And this one lady complained her poutine was too cold? Uhmm…now I know your just making shit up…then I started doing front cash. OH BOY. But once I started to do drive through I realized people are just plain STUPID.

Like … when someone asks for a diet coke and you acidently give them normal coke, then they rudely shove it back at you and say “THIS ISNT DIET” …holy fuck how did you know? Uhm SORRY?

In the drive through “Hi welcome to burgerking what can I get for you” “HOLD ON A SEC!” …“ok” …TENNN FRIKEN MINUTES LATER. “Okay Im ready!” “What Can i get for you?” “A cheese burger.” …Really, it took you…TEN MINUTES to decide you wanted…A CHEESEBURGER!?. GTHO of my Fucking drivethrough.

When people complain about the last time they visted the resteraunt …“YEAH, last time I was here there was no cheese on my burger.” Well I can’t do a damn thing about that can I? Do I look like a time machine?

Also when people YELL in the drivethrough COME ON im not retarded bro… “I WOULD LIKE A WHOPPER WITH CHEESE COMBO”

OKAY I GET IT.

Or when people don’t speak loud enough… fuck sakes.

Kay Im done. Theres lots more that bugs me but uhhmmm… id go on and on and on… :slight_smile:

Well, why can’t you people hand me my change correctly? Y’all keep on putting the damned coins on top of the bills (in an apparent effort to see if the mark, er, customer will spill the coins as they slide off the bills) instead of the correct way, which involves putting the coins in your hand, then giving the bills so that your fingers can clasp the bills, the coins staying in the “cup” your hand forms when you clasp the bills.

I especially hate it when my zombie burgers are overdone - this one has been under the heater for eight and a half years.

I would not like to have plastic packages on my hotcakes either. Who knows how they’ve been handled, from shipping to being put out in the kitchen there. How many people have handled them, under what conditions? I’d prefer that they not be on my food.

Would you like *braiiiins *with that?

No doubt. What’s with all the zombies working the drive-thru?

Me: "Hello? Hello? Is this thing on? HelLO?
Speaker: “Uhhhhhhhhh…”

Hmm. I’m torn. Do I not bump the zombie or do I contribute because I’d actually missed this thread the first time around?

::Throws caution to the wind::

I’ve never worked fast food but worked in the theater business for about a dozen years and so much is similar here.

People standing in line for 15 minutes, get to the front of the line, are told how much they are expected to pay, then act baffled. God, at least have your wallet out! Sometimes (when I worked a multi-screen) people would stand in line for ages, get to the front of the line, THEN have a conversation about what they wanted to see.

The same stupid jokes and complaints over and over. The guy who scrunches down saying “I’m under 12!” in a lame attempt to get a child’s ticket. I started saying “That’s not age, it’s inches” (meaning tall) until a guy said “I’m under 12” - wanna see?" WHOOPS! Another “fave” are the people blurting “$XXX! I remember when it only cost $XX!” Me too, so what? I was in the worst mood one day and some guy pulled that on me and I said “Yeah, but it costs more now because there’s sound.” (His kid said “Oh man, she burned you good.”)

When I worked a single screen theater there was a dinky concession stand that was barely big enough for two people to work behind it. On nights we were expecting it to be busy we would transfer popcorn from the popper into a heated bin on the other side of the stand so both workers could scoop without being underfoot of the other. (Soda fountain in the middle.) People would actually watch us transfer popcorn from the popper to the bin THREE FEET away then demand corn from the popper, not the bin, because it was “fresher”. :confused:

Then there were the conspiracy theorists. At one super high-volume multi-screen I worked at there was a separate room for popping the corn upstairs and it was one persons job to literally just pop corn all night, scooping it into bags which would be brought down to the concession stands and put in the bins. One guy insisted the corn wasn’t fresh because we obviously had it shipped in in bags like that.* Yes. Because having popcorn shipped in by the truckload is so much more cost effective than popping it on site. :rolleyes: I said “well you can SMELL we pop it here, right?” He replied that we pumped that smell in somehow. Then there were the usual paranoid complaints of “You oversalt the popcorn so you’ll sell more drinks!” as if people buy a popcorn and no drink then rush out of the theater PARCHED demanding an extra large of anything wet.

Hey, guy who came to see the movie “Live, Nude, Girls” 6 times in one week: you are creepy. Even I only saw the Justin Bieber movie ONCE. Have a little shame. There are other theaters showing it; at least go through the motions! (I know enough to rotate my vodka buying between four different stores so as to not make people uncomfortable.)

Regarding fast food:

I usually preface my order with “I’ll have…” Now I’m concerned that that’s rude - is it?

I also prefer the taste of Diet Coke over the syrupy taste of regular. I’m fat and not delusional about it. It’s just what I’m used to.

Re: bussing tables in the US - the only fast food restaurant that used to have table bussing was Wendy’s, and even they did away with that 15 or more years ago. The only (borderline) fast food place I can think of where you’re expected to leave your dishes is Fuddruckers. (High end burger joint.) Since the point has been made “If they buss, you tip” I’m going to start leaving a tip. It had honestly never occurred to me to do so before since there aren’t actual servers. (They call you up to a counter to get your food.)

I guess I’m just used to picking stuff off my food, but I never EVER make a special order. I don’t like tomato/lettuce on my sandwich but assume it’s easier/faster for the workers to make it the way they’re used to and for me to flick off what I don’t want on the receiving end. Obviously, if you’re allergic to mayo or something by all means hold the mayo, but the whole “This but not that, extra whatever, substitute etc…” God, go to a sit-down restaurant where they have time for that crap. (And even then, I’m apologetic about it: “I’m sorry, but would it be possible to get fruit instead of eggs?”) That having been said, I think it’s odd that a request to cut a burger in half is such an onerous task. I usually cut mine in half myself because I guess at places where the burgers are that large, they actually provide knives so you can do it on your own.

Regarding regulars expecting to be recognized…I’m actually usually SHOCKED when people remember what I usually order. I’m kinda…uh…distinctive-looking I guess, (or order very strange things, lol.) I’m flattered when someone actually remembers me.

And my number one peeve that no one has mentioned yet: DON’T CHANGE YOUR KID’S DIAPER

ON THE TABLE!!!

I have honest-to-god seen this.

*Oddly enough, years later when the company started selling air-popped corn in addition to the regular it was shipped in from someplace. In that instance whenever someone ordered it I informed them it wasn’t popped onsite every time. Most of the time people didn’t care.

Even at a sit-down place like Red Robin I won’t make a special request other than “Everything on the side.” It’s so much easier on everybody than playing a game of “confuse the cook.” Besides, “one slice of tomato instead of two, one third the amount of lettuce, half the amount of relish, no mayo, add BBQ sauce” makes you look like an ass.

That one made me laugh, voguevixen. Thank you.

I know it’s a (was a?) zombie thread, but now that I’ve posted, I want to come to the defense of people checking their orders at the drive through. Maybe it’s different now than it was in 2003, but I always check before I drive away because if my order is wrong I want to tell you about it now. Not drive out of the way and then have to park, come into the store and then stand in the line I was trying to avoid so I can have you fix my order while the rest of my family waits for me.

And yes, I have worked in the fast food industry.

Lately I’ve been surprised when the voices change. One voice will say what is your order and then a totally different voice says your total and ask you to pull forward.

Did they get bored and change people in those 20 seconds I spent ordering? Seems like this happens more and more frequently.

You’re ordering through a central “call center”. The order then goes to your location and is totaled there.

Around here, if you don’t start ordering by the 15 second mark, you’re told to step aside if anyone is in line behind you.

If you’re going to be that precious about the sterile conditions your food is prepared in, you’re better off not eating at McDonald’s in the first place, trust me.

I always feel stupid (but do it anyways, though not to that extreme extent and I NEVER make “special” requests) ordering a big nasty fast-food combo and then getting Diet Coke with it.

But hey, give me a break. I’m ordering a bunch of unhealthy junk. If I like Diet Coke (and I do) there’s no reason to add another few hundred calories just for a beverage that I don’t like any better than the artificially sweetened one.

I know I’m ordering and consuming unhealthy food. Diet Coke instead of Coke Classic is a minor mitigation, but it’s a mitigation nonetheless.

FWIW, I have worked fast food (~1 year at a McDonald’s, as a teen.) So I relate to a lot of these annoyances ;D

Seriously! I hate that. Especially at the drive through when you are already having trouble reaching from your car window to get your change, then you also have to try to balance the coins on top of the bills while maneuvering them at a weird angle. Annoying.

p.s. Fry sauce is awesome. I had forgotten which state I used to find that in. Utah, right!

I get really annoyed with people who stand in the vicinity of the counter, sometimes facing in the opposite direction, and it’s kind of ambiguous if they are in line or with someone who is clearly in line, reading the menu before deciding what to order or just spacing out. If you are in line stand in a way that makes it clear and if you’re just hanging around STAND BACK!

Also, I heartily endorse hating on people who stand in line for 5 minutes, get to the counter and THEN start reading the menu and deciding what they want. Bonus hate if they start reading the menu out loud.