OK - I am not doing well in the “all knowing” department. Now I am having problems with my Sprint Treo 650.
Symptoms: When I attempt to access the internet services (PCS Vision), I get an error “Can not connect Error 0 x 7301”.
Background: The problems started when I changed my access information at the spint.com site. I did not like the fact that they gave me a username that was generic & I changed it. I also changed my password. The system was supposed to update with my phone within 4 hours. That was 2 weeks ago.
What I have done so far: I called Sprint. They said that they would have to walk my through a reset process, but I needed to be on a land line. Unfortunately, the times I seem to have to work on this are when I am in an airport or otherwise do not have a landline lhandy for a ong enough period to wait on hold for a while. I looked up the rest process online & have done a warm reset, a soft reset, and a hard reset. I have erased the data on the phone & I have renamed the backup folder on my PC so its not taking the info back from there. But the network setting is coming back from SOMEWHERE!
So - My question to you fine folks is - what suggestions do you have? Is the problem really in my phone or do I have to muddle through the help desk process until Sprint does something on their end so that it recognizes the change on both sides?