My current dishwasher, I’m assuming, is probably original to the house. That puts it at about 20 years old. It’s done a good job, however, it’s been going downhill for the last few years and the last few months it’s been going downhill even faster. I have a feeling at some point between now and who knows when, the motor is going die. It’s time for a new one so I’m doing my research.
For the past few years I’ve heard nothing but good stuff about Bosch dishwashers. So I’m looking at Bosch dishwashers and reading some reviews online. They’re not that great. I’m trying to figure out if it’s just the normal thing where they sell 25,000 units and the 100 people that are annoyed are the loudest or if there’s really a problem. There’s an even amount of good reviews but even the good reviews are sometimes mixed.
I’m reading things like:
-The handle breaks…a lot, it has to be replaced every few months
-It smells horrible, it has no heated dry so you need to prop it open between cycles to get rid of the standing water.
-Problems with the shelves/tines/wheels being plastic and breaking
-No food grinder so the filter needs to be cleaned regularly (sometimes related to the smell)
-And some other odds and ends like that, these aren’t all applicable to all the models, but it’s the gist of what I’ve been reading.
I’m also seeing reviews where they say Bosch isn’t doing a good job honoring warranty issues and their customer service isn’t that good. In fact, I even noticed that for some of the dishwasher they have say there’s a $xx rebate right on the page, but if you click on it (and some people might not), it’s long since expired.
Bosch seems to have 3 sub $1000 models. The 800 series, 500 Series and the Ascenta and they get pretty much the same comments. Also, if you look a the star ratings on Amazon, it’s pretty much split between 1 and 5 stars.
So, I spent last night researching these (well, the 800 mostly, haven’t spent much time with the other two yet) and for all the years I’ve been hearing about Bosch dishwashers, I’m wondering if it’s still the right way to go or if I’m better off saving a few bucks and go Kenmore or GE or Whirlpool or some ‘regular’ brand (FTR, haven’t even looked into those yet, I really just started this last night).
One last thing, my current dishwasher is a Kenmore QuietGuard2 (Model 665.17009400). I have attempted to get in there and clean the filter, chopper assembly and the little recirculating check valve, however, to gain access to that, after about 900 other screws I ran into one that not only did not come out, it was made of plastic and I was starting to chew it up pretty good*. My fear was ruining it and not being able to get it back on. Further more, of all the odd noises this thing has been making, there’s really only one moving part, the one motor, and it’s about $200. I’ll buy a new dishwasher before I sink $200 into 20 year old one.
*For those of you playing along at home, here’s a diagram. Part #11 is plastic and has to be held back while the bolt (part #12), which is recessed inside of it is turned. For that reason, you can’t hold the plastic part with a ratchet and because the entire thing is set inside of another thing, Part #9, you can’t get any type of wrench of pliers on it straight/flat so it constantly slips off, ruining it a bit more each time. Now that I think about it, I could probably figure out the correct size and get some time of offset/angled/swivel box wrench, but even if I gain access to that area, it doesn’t mean I’d find anything. I was really just troubleshooting. There’s videos on how to do this, but they’re on unused dishwashers and the parts are clearly pre-loosened. I’ve even seen people suggest the easiest way it just to cut/break the plastic part off and buy a new one.
Anyways, that’s neither here nor there.