Well, here’s the deal this time.
As many of you know, I have the ditchdigging job of the computer industry - Tech support.
One of the tools the unfortunate souls in the tech support dungeon use is called a “base system” or “pod system” or some other such cutesy little compu-dork monicker. These are systems that closely resemble those of the customers we are trying to help, and are supposedly configured properly.
The idea is that you can take a client’s info, plug it into the base system, and try to access any and all of their accounts. If you can connect from that machine, then you can rule out server issues, and if you can’t, you will know that most likely the problem is with the account or something else on the customer’s system.
The point is that in order for this little experiment to work, the goddamn base system needs to be working!
It’s like sonofabitchwow, whose ass needs a kicking so I can get a working base system around here? Who keeps monkeying with the damn things?
What’s the big deal, why can’t we have working base systems?
Doesn’t someone in power realize that we need working tools to do our jobs?
Why don’t we have all the software on our systems that we need?
Why do they run all the network encryption locally so that my shitty ass system is all bogged down all the time?
Speaking of which, why do we have shitty ass workstations?
“Just a few minutes longer, ma’am, I’ll have the answer you need soon.”
“But I only asked you if I was still in warranty!”
“I know, I’m waiting for my desktop to redraw. Sorry. If my employer cared enough about you and me to give me something more than a P-166 with 32 megs, then it wouldn’t take 3 minutes to get you an answer. Unfortunately, we already have your money, so we only have to pretend like we give a fuck so that we can sucker future shmucks into buying our sorry ass product. Sorry”
What a bunch of bullshit.
Jay said it best:
“Life aint nothin’ but bitches and money.”
Fuckin’ corporate America is so goddamn greedy, and hey why shouldn’t they be? I am a greedy bastard myself. But when does it stop making sense? It’s really simple:
Happy employees,
Happy customers,
Mo’ money, mo’ money, mo’ money.
In order to have happy employees, you can’t cut corners on the tools you give them to do the job you expect.
You can’t have happy customers if your employees aren’t happy with what they have to help the customers.
You won’t make mo’ money if your clients know you are money grubbing prick.
So, why then has my employer risen to such prominence in the field?
Haven’t you seen Glengarry Glenross?
“Lie, Cheat, Steal. All in a day’s work.”
I only mean that it seems like more and more in corporate America, you have to put up a cheery facade of caring and honor, but be black and greedy at the core. I am only a peon, but I have eyes. I know how the game goes. It’s sad that a so many consumer’s believe that the companies they purchase things from actually care about them for more than their dollars.
It reminds me of a haiku I read somewhere…
Worker bee’s are free.
Even drones can fly away.
The Queen is their slave.
