Aw, I didn't know you cared!

Our internet went out Friday around 1 pm. This was in the middle of a terribly gusty day, so we figured that was the cause somehow – like a broken branch took out a wire or something – and simply waited. (Suffering! Oh, god, the suffering involved! My Sudoku streak was in danger!)

When nothing had changed 24 hours later we girded our loins and dived into Verizon’s customer service. Which was something of an ordeal, with multiple dropped calls (though they did always call us back) and waits of up to a half hour on hold) but after some ‘Have you tried unplugging the router?’ questions and some magical remote testing by them, they declared our router had simply died a natural death. It was, after all, over ten years old. So then a complete autopsy of our bill, with various discounts ended and others inserted and a speed upgrade and ghod knows what all, ending up with a final on-going total not significantly different from before. Which is nice. But there will be a one time $150 charge because a tech will have to come out to deliver the new router and plug it in personally.

And the next available appointment won’t be until Tuesday afternoon. Eeeeek! What will we do with ourselves cut off from the world for four whole days? (Heavy sigh) But what can you do? We prepared to live in the primitive past.

So yesterday I decided to play an old computer game (off line!) to pass some time, I ended the session around ten pm … and the game started up my browser and displayed one of those “Thank you for playing our game! Here are some more games you might enjoy! Why not give them a try?” type messages.

Say what??? At first I though maybe that was a message stored in the downloaded game, to be played in cases the poor user had lost Internet. But nope! When I looked that tiny icon for a connection was back in place!

My internet had risen from the dead!

Uh, hallelujah? It seems to be working normally, nothing amiss, what were you fussing over?

So, what do I do? The billing changes have been ‘finalized’ and I really don’t want to go through that again. And if the router was ‘expected’ to have died after ten years, maybe we should just accept the new one because it might go walk about again shortly?

But the main inspiration for this very long post is that when I finally got around to reading my email I found one from the Straight Dope yesterday! They NOTICED that I hadn’t logged in “lately” and wanted to tell me about the Hot New Threads that had bloomed while I was gone and didn’t I want to read them?

IOW, Come Back! We miss you!

I had no idea the SDMB did something like that. How sweet!

Oh, and the important thing: My sudoku streak lives on! I had done Friday’s word before the Internet died, and it rose again on Saturday early enough to get the next word under the wire. Whew!

I guess you mean modem rather than router? Or maybe you have a combined modem/router unit. I don’t know about Verizon, but Comcast allows you to buy your own modem. The cost would probably be similar to the $150 service fee you’re looking at, but then you wouldn’t pay a rental fee every month.

If it were me, and I was happy with my existing service, I would call Verizon back, explain the situation, and say you no longer need a new modem/router and to revert everything back to the way it was since nothing is broken. (Unless you are actually saving money by installing the new modem/router, then go with the new device.)

Sure, they will try to talk you out of it, and will probably offer you additional discounts and other incentives to keep the new router/modem, but I would hold my ground and threaten to cancel their service, assuming there are other Internet providers around, which there usually are. This can’t be the first time something like this has happened, and what have you got to lose?

You should look to see if your cell phone offers hotspot as part of the plan (or consider getting a different plan with hotspot). With hotspot your cell phone is connected to your computer and provides the internet service. [Usually the plan provides only a limited amount of hotspot (a few GB)] so you need to limit your use of the computer.

As to replacing the modem or canceling the appointment, the modem could well be on its last legs: did your neighbors also have an outage?

I don’t want to sing the praises of Comcast, and maybe this has more to do with where you live, but the last time my modem/router died, I drove about 10 minutes to the Comcast storefront and swapped it for a new one. I didn’t have to pay for a technician, and it didn’t affect my plan, I didn’t even have to talk to them (a situation that they seemed to prefer), I just went up to the counter and handed them the old one, and they handed me a new one. (edited to add: I should also note that they had been nagging me to swap for the new style modem/router for a few weeks.)

What kinds of sudoku are you doing, where the solutions are words?

Ooops, brain fart. I meant Wordle.

I think we’ll probably just let the tech come change the router (maybe it’s a modem, too, I dunno, the CS people I spoke to just called it a router) because it’s too much hassle to undo/redo it all, and if ten years is a good run then maybe it’ll all happen again in another couple of months.

I hate entropy.

Congrats on keeping your Wordle streak alive! Fortunately, I play via my phone, so if my Internet went down, I’d still have cellular access. It would take a widespread outage to kill my streak!

This happened to me recently. They shipped me a new box that I plugged in myself. The fastest they could get it to me was 5 days out. I told them I live across the street from your store, can’t I just walk across the street and grab one, but of course that wasn’t an option.

I can not now remember how I actually passed the time, but it was misery for me. I live alone and it was too quiet in here.

A hot spot is the answer.

We have lots of outages, here in the boonies. The hotspot will pick up. Of course its not perfect and slow as Christmas.

Or, you can read a book.