If the delivery was 5 or 10 minutes away, it would be an ok tip. Anymore than that, and it’s not a good tip at all. Are you people forgetting the price of gas these days?
Of course, that doesn’t excuse the racism. However, I could see this happening at pretty much any old pizza place.
Yeah, it is cheap. The driver is probably only seeing half of that and paying for his own gas.
Sorry, I can’t agree with this at all.
I am the most absurd over-tipper there is. I might even give $30 on this bill.
I only order pizza once a year or less and usually in the winter, so I don’t see a problem with brightening someone’s day.
But almost nobody would tip over $5 on that order. Apparently pizza guys still manage to make at least a little money or else nobody would do the job.
I don’t think that any of that delivery charge goes to the driver.
I’d have given $20 to the driver and told him or her to keep the change, unless there was really bad weather or something.
Nonsense. Tips are not gonna fluctuate based on gas prices and the like. Besides, most delivery drivers are at least partially reimbursed for car related expenses including gas.
If you think $5 on a $15 tap is an ok tip, what do you think would be a good tip?
20 percent minimum just like anything else is a good tip. Unless the weather is hellish, in which case 40 percent for delivery. Nothing like a great hot fresh pizza when there is a nasty storm. And let me tell you, when they show up at my place during a storm, they have the biggest grins on their faces. They keep track of who is a good tipper.
Delivery charges are a relatively new phenomenon. The stated purpose I believe is to reimburse because gas is expensive, or at least the fee coincided with economic changes. I don’t believe most pizza delivery guys get anything from the company for their miles. Also I don’t know how delivery is done, but the employer shouldn’t be touching the tip, unless it’s some pooling situation, right? And I don’t think that makes a specific tip cheap without more context.
That said, regardless of whether a delivery charge exists or not, you should be tipping the same.
Also, sorry if this was addressed above: do pizza delivery guys (not the store) have any reason to call the customer, and thus accidentally redial? Just in case they get lost?
Weird. The first image on the video is the tab on the side of the pizza box. According to the math, the customer received not only a coupon discount (which was documented), but had the delivery charge comped as well (which was not – the list of items includes $2.40 for the delivery charge, but it doesn’t add up to $15.26 unless the delivery charge is left out of the addition).
Yes. Just in case they get lost, just in case they need to be let into the complex/building…
Every pizza order is coupon’d. It’s just how they do things. We’ve called in orders fully willing to pay full price only to be shepherded into a coupon deal by a call center employee. I think it’s a tactic to make you feel like you’re getting a special friendly deal and the pizza company is Good People who you’ll feel warm and fuzzy about the next time you order pizza. Of course, you need not actually have any coupon to give them when they show up. Even if you do have coupons they’d usually rather you keep their advertisement on your fridge.
You’re right. I tip a minimum of 15% at a sit down restaurant provided the service isn’t abysmal. But I don’t consider delivery to be the same personal service I would receive from the waitstaff of a restaurant so I tip accordingly. I don’t typically order pizza but when I do I usually pick it up to avoid paying an extra 3-5 bucks for delivery fees plus tips.
Depends on the store. I never gave away coupons over the phone as a worker and as a customer it’s never done for me.
As a marketing tactic, the purpose of coupons is to get you to call. Once you’ve already called, it’s just leaving money on the table to give you a deal, unless that deal causes you to order more than you would have otherwise. We did offer special deals on upgrading orders with wings or sodas.
In the early 2000s (when I was a delivery driver for Papa Johns’ flagship store), drivers got minimum wage plus $0.65 per delivery to cover wear and tear, gas, and so on. At that time, there were a few stores that charged $1.00 per delivery because they had massive service areas (like 20+ miles to the farthest customers; our store had roughly a 4 mile delivery radius).
In the late 2000s, where they added delivery charges (which vary by chain and state), drivers tended to get a fraction of them on top of whatever per-delivery fee they were already getting.
Basically, it’s a big con; the delivery charges were implemented to cover the rise in commissary costs caused by increased gas prices. The drivers got fucked.
When I was doing it, gas was 99 cents a gallon in Florida and I made money even if I didn’t get tipped at all (which frequently happened). I wouldn’t do it now; too many of the costs have been passed on to the drivers. I definitely wouldn’t do it now knowing that my auto insurance may not cover me in an accident when my vehicle is being used for commercial purposes - like (you guessed it) pizza delivery.
ETA: $5 is a fantastic tip. If that $5 includes the delivery charge, it’s still not horrible.
Pizza place wings are atrocious and sodas are expensive, we’d never get them. Maybe we just get generous operators with coupon quota to spare because we usually order late at night. Maybe Pizza Hut has a team poring over metrics about how many people are likely to reorder within a month if they pay full price or get a nominal discount. Between credit cards, delivery addresses, and phone numbers, surely we’re talking about one of the easiest businesses in which to track customer habits.
I was thinking a little more about coupons after writing my last post, and you can’t ignore that they are also a method of price discrimination, not that it’s relevant to what I wrote. Lots of folks are happy paying $8 for their medium pies. I keep a stack of coupons so I can remember the magic code to tell the operator and pay $6. If it was $8, I would hesitate more and order less. $6 is still more than the cost of materials for the pie and they evidently have the capacity and employee time to spare anyway or they wouldn’t keep sending new coupons in the mail every week.
Also, Larry the Cable Guy lives there. It must truly be hell on earth.
Most of it is, but it also includes Heathrow, which is one of the toniest bits of Central Florida. Go figure.
Nevermind. That’s a fine tip. Excuse my angst, I used to be a pizza delivery driver.
You think you should be tipping the same, even though you know full well the delivery driver pays for his own gas, and typically has less customers, thus rreceives less tips, than the waitstaff?
I don’t mean to bust your balls, but it is actually more personal than the waitstaff. They drive their own car, pay for their own gas, and risk crashing on the way to your house. Also, they are often in the back helping to make the food in the first place.
I think delivery drivers should get a minimum of at least 25%
Well good for you!
The rest of us will pay what’s customary. And hopefully we’ll only support pizza places that treat their customers fairly. Low, low prices always come with hidden costs. In this case, it’s being called a niggero.
No matter what I tipped in this situation, I would add .26 cents. Because slight OCD.