Here is the situation: I do tech support for a small software company. Did I mention that the program is buggy as hell and costs too much? My typical day is a fine mixture of apathetic programmers and legitimately pissed off customers that want to take it out on me because I am the only one that answers the phone.
Did I mention that my co-worker (there are only 2 folks in the tech support “department”) is a lazy fuck? This means that I am doing about triple the work and still get called on the carpet by the “boss” (more on this in a moment) if the “department” falls behind.
My “boss”: progeny of the company owner padding resume for MBA school. In to being “proactive”