More Tech Support woes

The BBQ Pit
1

I am a Technical Support Representative. I will answer you promptly, politely and with blindingly brilliant competence. You will never know just how fucking stupid that I think most of you are, nor how many times I have bit back on my anger to avoid spewing a stream of caustic obscenities at you.

I understand. The times that you have called Tech Support for other companies you have received lackluster service, been met with incompetence and generally had a bad experience. I make allowances for that, but surly after a while you must begin to dimly notice that my company not like that and the service that I am giving you is light years above and beyond the industry standard.

So why, oh why can’t people just be polite? I understand that you may need to resort to being rude once and a while (although I don’t really think that there is an excuse for that, I understand that folks can be driven to it), but for the love of Og, the baseline should be simple courtesy.

I am getting so tired of folks coming right out of the starting gate with both guns blazing, and then being so emotionally invested in being pricks that they fight having their problem solved every step of the way, making things take 3 times longer than they need to.

2

Word. I do job recovery for mainframe and client-server. I do not however do job scheduling. I understand it fully and all, but I don’t set up the jobs, I just fix them. See where we work, there is a completely different group for scheduling. I get motherfuckers calling all the time wanting to know why their job isn’t in the schedule. It’s hardly ever polite, there always demanding to know. Look paperpusher, I don’t know why your fucking job isn’t in the schedule. Maybe…YOU COULD ASK THE FUCKING SCHEDULER AS TO WHY?!

3

I would like to nominate this as Most Appropriate Typo of the Day.

4

Holy Shit!!! Is it Monday?

5

Tech support people are usually nice to me. It might be because I start my call by saying “Hi, my name is D. Rat and I’m computer stupid. Before we start, maybe you should put me on hold and go to the bathroom. On your way back, grab a snack and something to drink, I don’t want you to suffer too much during this call.”