I think that I will put this here, as it may get a little ranty.
See, the thing is that I do tech support for a small software company. Mostly this is nice, as I can actually be responsive to customers and have 0 corporate bullshit to deal with.
However, there is something that I just do not understand. Our software, like most others, can crash. Let me be clear, our software is a good program and it is very stable but if you get 10,000 monkeys fucking around with something for long enough, sooner or later one of them will find a way to break it.
When this happens, I will usually get an email that says “the software crashed, fix it!” Being the good customer service fucknugget that I am, I will call or email to get some details, and see if the crash is a know issue with a work around, some sort of random event, or a new bug. This usually is met with hostility, as if I am wasting their time.
So, can anyone tell me what the deal is here? Do people secretly not want help, and actually just want some phone bitch that they can slap around? Does this happen with other programs? Does Microsoft have folks that call every time they get a blue screen or a lock-up figuring that they will get a new build out of the deal? Do I have any hope of continuing to do this job without eventually becoming a misanthropic bastard?