For Comcast high speed internet customers, the internet went down on Sunday afternoon. Up until late Monday, their website help pages and phone service told customers that the health of the network was just fine.
However, I was sent a link to a Comcast forum. I can’t post it here, you have to be a member to read it. In this forum, there is a thread saying that on the INTERNAL Comcast message board, they are aware that fiber-optic cables are broken in multiple locations in Pensacola. Throughout much of the Big Bend, nobody has any CC internet. Your modem will tell you that you’re connected, and CC can be pinged, but there is nothing else you can access.
There is apparently no redundancy, no network to be worked around. Our internet access comes on one cable, from 200 miles away. Reports are that restoring power is the main priority in Pensacola, and everybody else has to wait. This being the case, there may still be no internet for us on Friday of this week. As of Monday afternoon, CC had made no official statement saying this. But in the CC forum, a customer who called to find out what was going on was told that people will be issued a credit for lost connection hours, after being out for more than 24 hours.
I hope you don’t work on the internet from home! You’ll be out a week’s worth of pay, unless somebody really gets off the stick right away.