Computer question - how to find a driver

MsRobyn · July 10, 2011, 9:38pm

My mother has a Compaq C751NR laptop that has an ISATAP #4 network whatever-it-is. There is an “Error 31”, which means that it needs a driver update. The Compaq/HP site doesn’t show that driver for this computer, and I can’t download it from the Microsoft website because Microsoft refuses to believe that such a thing is possible. (I’ve been reading the MS TechNet boards. The posters there insist that there is a problem, and MS people are denying it.)

How can I find the correct driver so I can fix the problem? I’m sick of listening to my mother complain.

thelabdude · July 10, 2011, 9:44pm

Shouldn’t you be able to go to http://ptf.com/free/free download microsoft isatap 4 adapter driver or other such site and download the correct one for your OS?

MsRobyn · July 10, 2011, 9:49pm

The only download site I found that had the MS ISATAP driver re-directs you to a site telling me to check for updates through the Update utility.

ChrisBooth12 · July 10, 2011, 10:16pm

Try a trial version of driver genious

drachillix · July 10, 2011, 10:32pm

If you want to bitch someone out, bitch at HP, they are responsible for having drivers for their hardware. Bitching at MS is silly, they have no idea what a PC manufacturer is going to put their stuff on.

What version of windows? IF XP , HP may not have ever released a driver for it. If vista 32 or 64 bit.

astro · July 11, 2011, 12:38am

Here http://support.microsoft.com/kb/932520

Ignore it.

SYMPTOMS On a Windows Vista-based computer or on a Windows Server 2008-based computer, th…On a Windows Vista-based computer or on a Windows Server 2008-based computer, the Microsoft ISATAP adapter appears with a yellow exclamation mark (!) next to it in Device Manager. Additionally, when you open the properties dialog box for the device, you receive an error message that resembles the following:
Windows cannot load driver (Code 31)
RESOLUTION You can safely ignore this error message. This error message does not indicate a…You can safely ignore this error message. This error message does not indicate a problem with the adapter. The adapter will continue to work correctly.
STATUS Microsoft has confirmed that this is a problem in the Microsoft products that ar…Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the “Applies to” section.
MORE INFORMATION The Microsoft ISATAP device Inter Site Automatic Tunneling Address Protocol is u…The Microsoft ISATAP device Inter Site Automatic Tunneling Address Protocol is used to help enterprises transition to an IPv6 infrastructure. The ISATAP adapter encapsulates IPv6 packets by using an IPv4 header. This functionality enables the client to transport IPv6 traffic over an IPv4 infrastructure. This approach lets organizations slowly migrate to an IPv6 infrastructure without having to spend excessive time and financial resources to convert to the new infrastructure.

MsRobyn · July 11, 2011, 2:16am

It’s Vista 32 bit.

I tried Driver Genius, which found updates for the other network devices. Just not this ISATAP nonsense.

I’m going to try re-installing the driver from some other source. Wish me luck!