Good afternoon,
I hope you will forgive me posting this here. It seems the email address on your customer-service page does not work.
I live in Saudi Arabia and over the years have taken to ordering polo shirts from you guys when I return home to the US every six months. I suspect I will soon stop doing that.
I wear your long-tail polo shirts with the handy pocket I use for my reading glasses. I wear them with black slacks in the office, or blue jeans when I have to go out to the field.
I was home last at Christmastime. I live near Philadelphia and so went to your store near King of Prussia Mall. It had no short-sleeve long-tail polos. The very nice salesperson explained that since it was winter they did not stock the shirts I like. OK, strike one.
I got back to Saudi Arabia. After a few months I noticed my favorite purple shirt was showing wear at the sleeves. This would be after seven or eight months in rotation. Today I noticed my gray shirt is worn at the collar. Strike two.
So I went online to order four new shirts. I will be home next month to pick them up. You no longer stock colors that go with blue jeans or black slacks. You added a black shirt and discontinued yellow and purple. You never offered white. So I could only order two shirts as you only have two acceptable colors. There is another strike,
So I tried to write this email to you using your email on your website. It got kicked back. Perhaps you do not accept emails from overseas? Then I tried to call you. I got two rings and a hang up each time I called. Do you only man your customer-care phones during certain hours? This is not indicated on your website.
It seems to me your brand was supposed to embody toughness for working people. In my experience, the quality is just not there anymore. I do not expect to have to buy shirts every few months.
Have you changed your customer focus? It is hard to see how you expect a guy to wear black slacks and a black shirt. Surely simple white ought to be available.
In any case, I am dissatisfied with the availability of your shirts year-round. I am not happy with color selection. I am truly upset with the reduction in the quality. Further, you have made it quite difficult to contact you.
All in all, another American company that cheapens everything to make an extra buck.
I suspect I shall never order from you again.
Regards,
Paul, in Saudi