Apparently moving buildings has made my doctor’s surgery incompetent. I’ve been getting a repeat prescription there every few months for the last 7 years, and they’ve always been OK. They say leave 48 hours after putting in the request, which is a little slow, but that’s not normally a problem for me, as it’s really close to the house. Until now.
Dropped off a request on Tuesday; the nice, helpful receptionist even printed out the form for me, (repeat prescriptions here come with a repeat request form attached, which I’d lost in the 3 months since I’d last got it), put it in the request box like normal, job sorted.
Went in to collect it today, and there was a new guy in reception that I’ve not seen before there. Asked to pick up the prescription, and, uhh… It’s not there. It’s not in the system. No record of it. Am I sure I dropped it off?
Do I need it? Yes. Uhh… He can put it through as an urgent request? Then I could pick it up any time after 4pm? No use for me. The surgery closes at 6, and I’m busy today, just heading out, and not due back until around 8. Oh. They can fax it through to a pharmacy? Just phone them from a pharmacy any time after 4pm. As I said, I’m busy today, no, I will not be in a pharmacy between 4 and 6pm, and no-one answers the phone when the surgery is closed, so it’s not really any time, is it?
I suggest they can fax it through to a late night pharmacy, of which there are at least 4 in the area, which I list, as he apparently has never heard of any. He agrees, yes, they can fax it to a late night pharmacy! Just phone when I know which.
I have no interest in phoning. I am here now. By the time I am free to get to any, the surgery will be closed. After I get home at 8pm, I can drive to any of the places I just listed. Can they fax it to one of them? Yes. Any of them. OK, now we have a workable option! How about pharmacy X? Any of them! Just let us know!
So, after one last attempt to get me to phone from pharmacy X to confirm, to which I pointed out that if I could get there I could get here, we agree that it should be faxed to pharmacy X, and he scribbles it down somewhere.
Got there just before 8pm. Guess what? No faxed prescription. The pharmacist was apologetic, and did check that it wasn’t anything life threatening (it’s merely uncomfortable and/or painful to be without), but, as it wasn’t, there was nothing he could do.
I’m going to have to go back tommorrow, and I’m going to have to try and get them to give it me there and then, or I’m not going to be able to get it before I go away for Christmas.