Some months ago Mrs. L and I toyed with the idea of getting rid of it. We started on it when Costco had a 2 year deal and it was all well and good. That finished, prices shot up, and we started considering Sling, Hulu, Netflix, etc.
The rep on the phone said they sympathized but they could get me a good deal and didn’t want to lose our biz etc. Great. We got the bill knocked down about $80/month. Kewl!
Well, the calendar says that today is the 1st of the month and suddenly we’ve lost some channels. When I say “lost” I mean they’re still at that location on the channel list, but instead of a program cheerfully popping up on screen, we get a notice that we don’t currently subscribe to it but we can get in touch with them and add it to our service.
When I called AT&T (45 minutes waiting for an actual person to speak to me) they said that actually, the channel I called about was a free preview. It ran out last night. Like I said, today is 1st of the month. So we thought we’d kept service and got a lower price, but we really lost service, hence the lower price.
It’s kinda like quicksand at this point. There was no notice that this channel or that was going to go away…it was just gone, and what’s going next? We went and looked at the channel lineup to see how much extra ransom we’d have to pay to get those back.
The answer seemed to be about $20 per month. Well that’s not so awful. Um, wait: the fine print. That requires a two year contract. After the first year, they jack up the price $50 per month. Oh, and you have to choose autopay.
Um, I don’t know if we’ll be here two years from now, but I’m positive I don’t want to commit to dancing with them any longer than I have to. Is that standard these days, a two year commitment?
Thoughts, horror stories, advice, commiseration? My hunch is that most services start off giving a good deal and then it devolves from there to the point where you end up having to switch services, at which point the same process starts with a different villain.