I recently sold several items on eABay to benefit the horse rescue I volunteer at, donating the proceed 100% to them On the day the auctions ended, I got a note from one of the buyers saying that her daughter had bid on the item when she left her computer logged on and the kid didn’t have the money to pay for it so she was backing out.
I sent a second chance offer to the next highest bidder and they paid immediately. I wrote the first woman back and told her that since this was a charity benefit auction I was disappointed that she felt the need to back out since it was HER error, but that I had sold the item to the next highest bidder. I then left feedback that she had backed out on the sale even tho eBay only allows a seller to post positive feedback. I thought that was the end of it.
Now, today, she posts NEGATIVE feedback for me and said that I am a jerk- this is my FIRST negative with almost 900 positives. I am at work right now and the work computer is not letting me reply to her OR contact eBay.
I am beyond pissed about this. I did nothing wrong, just trying to raise some money for a cause I believe in, and now my perfet rating is gone. There used to be a way to respond to feedback but I cannot find it anywhere. What-if anything- can I do? I will try again to contact eBay when I get home tonight.