My Facebook account without warning logged me off. When I tried logging back in, it said the password was changed an hour ago. I didn’t, which means it was hacked. I went thru the FB procedure to try & get a reset and notify them, to find a way to get it back. The problem is the hacker also changed the email contact, so anything FB emails goes to the hacker’s email address. The procedure to send a 6-digit code to a phone only does so for cellphones; I suspended mine during Covid, and so far get along without it but don’t want to reactivate it and don’t even know if I can. But other institutions like banks will send you a voice recording to landline - but not FB.
I got to the Techsupp form that allows you to type in the problem but no response for days; the old contact email isn’t there anymore either, since it was an emergency backup that I didn’t need a long time.
How can I reach FB Techsupp, either by landline phone, or get them to dend me a code, or otherwise just explain that I was hacked? Surely their Techsupp must realize hackers will change the email and phone number; how could they set up a recovery process so user-hostile to the hacking victim? I have to be not thinking of something but I never ran into this problem, anywhere; there was always a way to get a reset started if I suspected a hacking, and voice code came on the landline phone or I was able to email directly from another email address & prove it was me. I’ve had this account for 10 years and don’t want to start over fresh with a new account, try to re-friend everyone, etc…
You could try messaging them publicly on Twitter cough X, and shame them into responding. That’s what I do with unresponsive customer support in any major company, and it usually works.
Ditch the landline and just have a cellphone?
If it’s gonna be one or the other, a cellphone is orders of magnitude more useful.
I can almost guarantee Facebook doesn’t have agents dedicated to answering telephones.
That avenue of inquiry is a non-starter, and gonna be an enormous time- and patience-drain.
long story, but I got DSL for internet & froze my cellphone account for Covid; stalling putting it back til the current job requires leaving home often.
I didn’t think they’d have regular phonetech support, more like a backdoor little-known area of last resort for those with hacked accounts, so a tech or manager who’s been in my shoes would think ‘OK he tracked me down, let’s hear what he got to say’. Or, a chat session, or a way to send an email from an email address different than the one used to open the FB account. Exactly that original email address is gone, and the hacker put in his email or a made-up one, as the contact, while FB disallows any other way of communicating except SMS code - the 1 thing I don’t have. But TechSupp has to know that’s a common thing - I realize there’s 2,000,000,000 accounts worldwide, was hoping some1 had a backdoor or some1 who knows some1 who knows some1 etc…
Do you have a friend with a cellphone whose number you could use, at least long enough to get your account reestablished?
FWIW I find FB notoriously difficult to work with, even when you follow their protocols.
@Kent_Clark I don’t want to drag any1 else into this - they could be worried about getting spammed, pivoting off the cell #. I am considering a burner phone but in FB’s relentless quest to obliterate any privacy, just like if they detect a VPN IP address they kick off the account (I’ve heard 2ndhand, unwilling to try it), I’m sure they can figure out if the phone was paid in cash with no billing (and thus refilled by phone card, sure sign of a burner). Why they care about that, I don’t know - if some1 is claiming their account was hacked, gets a SMS and can answer the account security questions made when the account was, it’s their account. I sound paranoid because of the 1-sided and unappealable decision-making process, followed by inability to reach any1 there - even 1 specific email address to contact would be better but they only got that online form.
I didn’t do anything wrong but my previous account was perma-zucked for nebulous ‘Community Standards’ bullshit; as I wasn’t aware of VPNs 10 years ago, FB knows my IP address, I’m worried about flagging some1’s attention - they look up the IP address, and ‘take the initiative’ to go ‘you were a troublemaker anyway’. So ‘all’ I’d have to do is switch internet providers to get a different router IP address & use an alias name 
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I appreciate the idea and would rather not wait a while til I try getting the SMS code (which ain’t guaranteed to work anyway) via a burner phone; I’m figuring some1 has found a way to chat or email directly with some1 in Account Security; I’d answer the security questions, assure that I am the account owner, and they’d email me at my address not the hacker’s, to reset my password and yoink my account back.
The scenarios above are potential problems; I’m trying to avoid them all, simply by proving to FB I am who I say I am; I’m sure they can even figure the physical address by following the clickstream of something I ordered online that lead to me typing an address; there is and was no criminal activity, I didn’t order drugs or machine guns on FB Marketplace - I simply got hacked and need a way to get FB to communicate with me, and they have to understand hacker behavior enough to know that a hacker will change contact info - the recovery algorithm with its next steps that lead nowhere or back to the hacker’s email and him changing the password, leave the legit account owner locked out; but every lockout has a way in.