We had been plagued with a noisy water heater since it hit its one-year anniversary. Honestly, it sounded like someone was playing kettle drums inside it every time someone turned on a hot water tap in the house. We Googled about a bit to see if this was a repairable thing, as we did not want to buy and install a new heater quite yet. Somehow we happened upon this guy’s website. He promises to clean out, silence and increase the efficiency of water heaters. And lo and behold, he was located ten miles from us.
When he came, he said that most plumbers know that water heaters can be serviced in this manner, but they keep mum about it because they’d rather sell you a new heater and charge you a fat price to install it. Then he went about flushing and scraping the heater and installing a new anode in it. It took about an hour or two.
Well, I was a bit skeptical at first, but It has been three weeks now, and the water heater is as quiet as a tomb. We’re getting more hot water out of it, and the whole charge was $250. And $75 in five years to replace the anode again. We are very happy consumers indeed. I’ve been asking folks at work if they have noisy water heaters (and there are a few; we have hard water around here), and recommending him.
Does anyone else have good customer service stories to share?