Last week, I wanted to rent a movie from Blockbuster Video. All hell broke loose…
First of all, let me set the facts straight. We have a family account there. My mother and myself were both listed under the same account, no restrictions or anything. I never had any problems renting things there, myself alone, before. My mother, nor myself, has/had made any changes to the account.
So, I go pick out a movie, take it to the counter, with membership card and cash in hand. Then Clerk #1 scans the tape, scans my membership card… then asks to see my drivers license… …my driver’s license, WHAT THE FUCK??? They never asked for that before. Clerk #1 then tells me that I am not on the account, and that only my mother can rent videos under that account. Again, WHAT THE FUCK? I tell her it is a family account and that I WAS on it, and never had any problems renting, before. I don’t understand what has happened. She says she’s sorry and that I can sign up for my own new individual account. STRIKE ONE AGAINST BLOCKBUSTER VIDEO!
Then and there, I get a membership application and fill it out. A different clerk, #2, comes to register my new account. Clerk #2 asks for a secondary id, such as credit card, car registration, utility bill, etc. I used my current car registration…
Here’s where the shit starts to hit the fan. She then asks if there is anyone at my home who can verify my current phone number and current address. I say yes, and she proceeds to call my home. My mom answers and the phone. I hear the clerk start saying some strange things such as, “So, MagicalSilverKey does not live there?” etc Uht-oh… she concludes the call, and denies me membership… ARGH :mad:
I fly home, in a rage equivalent to the Incredible Hulk, and ask my mom what the hell happened on the phone. Turns out mom didn’t have her glasses on and couldn’t read the caller id, so she thought it was a telemarketer calling for me. Mom also failed to ask who was calling. (We constantly get barraged with telemarketing calls.) Ok, so mom made a mistake, but Clerk #2 made a much bigger one: The person who called, did NOT identify herself, what business she represented, or why she was calling. STRIKE TWO AGAINST BLOCKBUSTER.
About three days later, I decide to try again…
I go in, and I see, much to my dismay, that Clerk #2 is working there again. This time I came prepared. I brought yet extra id: a current bill, my car registration, plus I have a vaild driver’s license, and a state id.
I fill out the form again and Clerk #2 comes to “help” me. I hand her the form and she starts plunking away at the computer, and then she says the last thing I wanted to hear, “Weren’t you in here the other day?”
I say yes, I was, and she says, “Didn’t I call to verify your number and they said that you didn’t live there?” I say, yes and that my mom said that because she thought it was a telemarketing call. I then tell Clerk #2 that I have extra id with me. She says she doesn’t need to see it, and tries to verify my telephone number again. She asks if anyone is home, and I say yes. (I also had told my mom, before I left, to be expecting a call from them.) So, Clerk #2 picks up the phone, dials, and then… long pause…long pause… no answer. She hangs up and denies me membership again! I tell her to try the call again. She claims she let it ring fifteen times, and that she’s sorry.
At this point, it is all I can do to keep myself from going postal on her ass. I did sternly retort aloud, “I guess I will have to go to (competitor) and take my business elsewhere!” and I left the store. I then went to the competitor store, and rented my movies.
When I get home, I tell mom what happened, and she said the phone did NOT ring, and my dad who was visiting, confirmed that. Then I even went and checked all three caller id boxes in the house. NO CALL FROM BLOCKBUSTER VIDEO… hmmm interesting, that means that little fucking cunt of a clerk FAKED the second call right in front of me!!! Come to think of it, it’s not possible for our phone to ring 15 times anyways, because the ans. mach. picks up in 4 rings, and always on. She probably faked the computer stuff too, for all I know.
Someone must die! Oh how I would love to see that little whore fired!!! Having the audacity to lie and misrepresent her actions/duties on the job! I never did get the little cunt’s name, but I don’t care. I am boycotting Blockbuster Video for the rest of my life! They can go fuck themselves with a vcr sideways up the ass. I don’t know for sure what the deal was, but I think Clerk #2 was just being an ass to see if she could get away with it. Maybe she just didn’t like the way I looked, who the hell knows. That’s okay, though, because my money won’t be contributing to her paycheck. It’s her’s and Blockbuster’s loss.
After the second try failed, I went home and ran all Blockbuster coupons, and membership cards thru the paper shredder. They will never see me again. I have talked my mom into not renting from them anymore either.
One last note… Hey fuckhead clerk, what do you do if the person applying for membership lives alone, and no one’s ever there to confirm the number? Do you deny them too fuckwad, or do you expect a houseplant to answer the phone? Do you plan to hold the phone for 10 mins while I run home and pickup? ASSHOLE! FUCK YOU! FUCK YOU HARD!
(FTR: Mom couldn’t go with me to the store to try to help straighten anything out, because she was recovering from some outpatient surgery, and had to rest. I don’t blame my mom for the mess. It’s not her fault. The clerk(s) didn’t handle things in an appropriate business manner.)