Fuckin' cell phone fuckers! CSA Rant, lengthy.

[Uncommon_Sense]

@jsgoddess

If you returned the phone, how did you still have it a year later?

They gave us a new (same) phone. They still made them.

I’m a little confused by a lot of things in your tale. You didn’t buy the warranty but they were going to fix the phone unless it had water damage? Why would they?

We were under the assumption that the replacement phone was good for one year from when it was replaced, not the start of the contract. They thought otherwise.
I guess the phone was covered for faulty factory stuff for one year.

I’d recommend you call them and get it explained to you very thoroughly what’s going on and where in your paperwork it’s all spelled out. It will all be spelled out somewhere. They’re annoying but thorough.

Thanks, this is the next step, I’ll let you know how it goes.

[wonky]

@Uncommon Sense

Thanks, this is the next step, I’ll let you know how it goes.

Good luck! I’ve actually had some success with cell phone companies, but I haven’t had this particular problem.

[Merijeek]

@winewhore

It almost makes you want to spring for the warranty and “accidentally” drop your phone in an unflushed toilet three months in a row, doesn’t it.

Not when the deductible is $50 a pop.

-Joe

[MannyL]

And you only get 2 replacements in a 12 month period.