I hate them! Morons, every freaking person there is a moron, I’m convinced. I sit here, waiting, having been told by “Fred” that they’d be here between 8 and 10 am. Now some other moron who barely speaks English and is probably sitting in a help center in Pakistan, has told me that I’m scheduled between 8 and 12. I can’t wait until 12.
FUCKING MORONS!!!
Calm down, Moly! Someone will be there between 8 and 2. Thank you for your patience.
Ahem… you mean 8 and 4…
You mean the 8th of February and the 4th of March, right?
Wait a second…
Who is the moron, the liar, or the guy who believes the liar?
-Joe
Thank you all except Merijeek, who’s just mean! :lol
They showed up and fixeded it because I threatened to call ComCast for new service tomorrow. Credited me $35 too. They’re still fucking morons. Lying fucking morons.
Hey now. It’s 10am in Pakistan. Cut Fred some slack.
I just had to deal with a situation where I ordered an ATT broadband line mid 2008 and then cancelled it after a month (business use, they have special 30-day installations). Got my disconnect confirmation number and everything.
Fast forward 7 months. ATT begins charging thousands of dollars to my personal credit card. Refuses to explain what it’s for, even when given the business account number that they are posting the charges under. My job involves getting broadband lines set up all over the country so it’s not like there was one I should recall in particular (and as it happened, the business account number they used was totally different than the account number used for that line anyhow)
Finally (after many hours on the phone and being transferred from one department to the next) discover that they never disconnected the business line, and despite the fact that nothing was ever done in that order on my credit card number (bills went directly to the company and I know because they arrived on my desk and I had to send them along to accounts payable) and that we hadn’t received any bill for service after the date of the cancellation they just decided to start billing my fucking credit card for the thing, picking up seven months later. And they made it a recurring bill. By this time I’d had my old credit card cancelled and a fraud alert issued. I had to put in another cancel order for the broadband line (I copied and pasted the previous details in). Now they are sending nastygrams to our telecom folks since their bills to my old (cancelled) credit card number are getting bounced, threatening to disconnect all of our phone lines.
We are a very large international law firm and a corporate client of ATT. I informed our telecom person about all this and said that I am through dealing with it, if ATT has any issues they can take it up with the firm directly.
Bunch of monkey spanking turd chompers.
Be prepared for when they knock on your door with their hands in mittens wrapped with 6 inch thick foam and covered with baby duckling down feathers. It can easily be mistaken for a dandelion puff brushing softly against your door so you’ll need to be sure that you wait those 6 hours with your ear pressed firmly against the door jam. Don’t let them see you beforehand, as they scare easily!
Otherwise, if you miss them, you’ll need to reschedule.
After now having dealt with Sports Illustrated For Kids, whom I ordered a subscription from for my 8 yr old son for Xmas and have not seen an issue yet, and having my customer service questions dealt with by yet another Asian reading from cue cards… I expand my pitting to ALL American companies who farm out their customer service operations to other countries! Fucking BAD customer service just by virtue of that!
I generally find customer service people from the subcontinent politer, more helpful and easier to understand than many of the American based ones I come across.
I do hate dealing with customer service generally though, especially that of telecommunications companies.
You think it’s bad now?
The unions who represent the customer service reps and installers are getting ready to strike.
AT&T is training management employees to take over these positions for the duration of the strike. These management employees will get about 1/8 the training a new hire in the same position would get.
Get all of your AT&T issues straighened out in the next few weeks, 'cause if the unions walk out it’s gonna be a cluster fuck like you would not believe.
Yes, so polite it makes my teeth hurt. Surely there must be a middle ground between the monosyllabic grunts of the traditional U.S. phone rep and the insufferably cheerful, ceremonious diplomacy of the Subcontinental call center.
It’s like being verbally serviced by some dark-skinned consolatory pleasure-bot. I feel naked without an ascot.
I’m with you! I am so sick of the forced niceties and the repeating everything I say back to me… “I’m calling to find out why my service sucks” -
“OK so you are calling to find out what kind of service you have?”
AARRGGHHHHHH