I have a Zebra DS6608 handheld scanner connected by USB to a windows 10 machine. I plug it in, it beeps, flashes briefly, then doesn’t do anything. I downloaded some software called 123Scan from the manufacture, but when I try to start the software I get the error “The Scanner Drivers are not launched properly.”
The scanner works on other machines and used to work on this machine.
The issue came about when I was trying to reprogram the scanner to send a “CR/LF” after the scan. I had previously used the 123Scan software on a different handheld scanner to get some info on the scanner, so the software used to work on this machine. When I first tried the software with this scanner, if failed to recognize the scanner and had me scan in a barcode so it could find the scanner. After I did that, everything stopped working.
I have uninstalled and reinstalled the 123Scan software, but still get the error. I can’t see the device in device manager so I don’t know how to change or remove the driver for it.
Any thoughts on what else I can do? I used regedit to find all instances of Zebra (the manufacturer) and delete them, but that didn’t seem to change anything.