It’s probably my fault, but I stated this as a hypothetical situation, not as how I actually acted when I waited tables.
When I actually worked waiting tables, when someone came in that I knew for fact didn’t tip, I never intentionally gave bad service. I also, however, wouldn’t give them great service. They’d get what they paid for, i.e., the bare minimum. I took their order, brought em their food (when it was still hot), came back to see if they needed anything else/if their order was correct/cooked to satisfaction, etc. I, however, would be damned if I was doing more than I had to at that table. The extra service, I saved for people who deserved it, i.e., the people who appreciated the fact that I bust my fucking ass for them and tip accordingly. “You want extra salad dressing? Sure, no problem!” Then you can wait while I go get the drink order for that table, put the apps in for that table, order dessert for that table, and get menus for that table. Then, when I’ve taken care of the customers that take care of me, I’ll be more than happy to bring you your extra dressing. You get what you pay for. Pay for great service, you get it. Stiff a waitress of an establishment you frequent, don’t expect me to drop what I’m doing to do extra stuff for you.
And you missed the REST of that article, Garfield226.