There is a technique and it’s called “redirecting”
This woman needs help, you’re not one to give it to her.
You don’t say “I can’t help you - BYE” well you could but then you are a “jerk.”
You say something like “You know, I can understand where you’re coming from. These are your choices, A, B, C, D.”
I had a co-work Yvonne. She wa always complaining about her boyfriend. So I said, “Well you could, leave him, stay with him and learn to live with it, or change him.” Why don’t you try one of those and let me know how it works?
She comes back the next day and cries, I act all confused. Didn’t you try what I said? Of course not. So I said, “Would you like me to go online with you and find some professional counseling for you? That could help. Let’s do it now.” Of course she was too busy to do that.
But you see my point. I’m no longer the jerk, SHE IS, because she’s not listening.
You redirect. You BRIEFLY listen, then you offer a solution and immediately urge her to act or leave you be.
Now you have to use good sense with this. For instance, if a woman told me her husband was hitting her, I wouldn’t leave her to her own devices. 'Cause a battered woman doesn’t think right. She needs to be physically removed from that situtation to a place where she can think correctly.
But you get the idea how to use redirecting.