I am in a bit of a situation.
There is, apparently, no IT number for ADP on their website.
My employers are channeling our paystubs through ADP. No problem there, except I cannot access mine from my computer. I have a semi-new computer, about a year old, with Windows 7 on it. I have IE 9, and Google Chrome. I set the IE security settings to match those of ADP website, but, still, no luck.
When I enter my password and User ID on the ADP website, all I get is a page saying I couldn’t be registered because there were insufficient documents. I also have been registered, and there is a confirmation email from ADP stating such. When my employer enters the same ID and password, they can reach the correct page from their computer, and come up with the documents. My company uses IE, so it should be the same. So, it’s, apparently, a computer/browser/etc… compatibility issue. All of the websites I have found for ADP say to ask my work administrator. Well, she doesn’t have any idea of what the problem is. Every time I call ADP, they always say to contact my administrator.
It should be a simple fix. It is totally bizarre that ADP, whose business is computer admin, etc… should not have a readily accessible number for IT. But, apparently, that’s the way it is.
Can anybody tell me if there are some ways to find IT for a company that apparently wants to hide it away? Or, failing that, is there something on the browser that I’m apparently overlooking?