Could someone please explain how to “flag” (report) a post, and what happens when our report is sent? There are new options and the interface is significantly different in Discourse compared to vBulletin. Most of the information I’ve found on Discourse doesn’t apply here because, to my knowledge, we do not use community moderation. (Clarification on that point couldn’t hurt, although I think it has already been established that we have disabled community moderation.)
I see a little flag button next to each post. Clicking on this button brings up a menu with multiple options:
Thanks for helping to keep our community civil!
Send @username a message
- I want to talk to this person directly and personally about their post.
Notify staff privately
It's Off-TopicThis post is not relevant to the current discussion as defined by the title and first post, and should probably be moved elsewhere.
It's InappropriateThis post contains content that a reasonable person would consider offensive, abusive, or a violation of our community guidelines.
It's SpamThis post is an advertisement, or vandalism. It is not useful or relevant to the current topic.
Something ElseThis post requires staff attention for another reason not listed above.
If you choose to send a message, a text box appears and the blue submit button changes from “Flag Post” to “Message”. I assume that upon clicking the blue “Message” button, a private message is sent to the author of the post you flagged. I am not sure whether a moderator is copied on that message, and would like clarification on that question.
If you choose “Something Else”, a text box appears and you can send a written report not unlike the report function in vBulletin.
From what I can tell, if you flag a post as off-topic, inappropriate, or spam, you do not get the opportunity to attach your reasoning to a moderator. I can personally confirm that sometimes, choosing one of those three options and clicking the blue “Flag Post” button may result in the following popup message:
“Thanks, but we’ve already reviewed that post and determined it does not need to be flagged again.”
If this message appears, it is not clear whether the moderators are notified that I have flagged the post. It is also not clear whether the “we” refers to the actual, human moderators. If I think a post violates board/forum/category rules, and I report it as inappropriate, and I recieve this message, does that mean a moderator has already reviewed the message and decided that it is appropriate? Could somebody please explain under what circumstances the above message appears?
Finally, I would like to ask how moderators prefer us to flag posts. For spam, I assume they prefer the generic “flag as spam” option. For most rule violations, under what circumstances do moderators prefer a generic “flag the post as inappropriate”, a written report by flagging it as “something else”, a private message to the moderator, or an ATMB thread?
Any responses are appreciated, although the last question is necessarily intended for moderators. ETA: I apologize for purposely flagging a couple posts which have already been moderated - this was to get the exact text of the popup message.
- "Only a limited number of people can report a post - intended?" (no moderator responses, although GreysonCarlisle implies that the moderators are notified)
- "Spam threads. Is flagging enough or do we need to report somehow?" (Colibri, moderator, says flagging is enough)