The way some things are sold just don’t make any sense. Well, they are fine from the merchant’s point of view, just not from a customer service perspective. For example:
Mattresses. You don’t really know if a mattress will work for you by laying on it for a few minutes in the store. You have to sleep on it for a week or three. Lots of mattress stores have something like a 30-day return/refund policy, but here’s the problem: those things are so large and unwieldy that they require delivery trucks (not simply USPS or UPS) with two-man team to carry into your house. They can also be hard to get into and out of your bedroom if they’re king size. And for those of us who are ecologically-minded, it’s super wasteful. Once a mattress is delivered to you, if you ask for a refund, they have to take them for disposal. They’re not allowed to re-sell them (that’s what I’ve heard, is it wrong?). So you have a brand new mattress that might be fine for somebody-not-you, but it has to be destroyed on the off chance that it picked up bugs from your home.
Prescription glasses. It’s funny that even if you tell the opticians that you need the glasses for computer work, when they adjust them all they do is look at your face to see how they sit and maybe hold up a piece of paper and ask if you can read it. That simulates a computer screen (especially a double-monitor setup like many people have at work these days) about as well as … well, it doesn’t. Why can’t they sit you down at their desk, bring up a web browser and let you browse with the glasses on for about 30 minutes? I’m really sick of repeated visits to the optician’s office to have the glasses re-adjusted and re-adjusted and re-adjusted. :mad:
You guys with me? Or anything else you can think of like these?