Thanks, the whole house was like this room - a beauty obscured by shoddy additions. Slowly we are trying to get rid of the shoddy and bring out the beauty.
We put in quarter-rounds to cover the gap - and therby hangs another long and sad tale of woe, though with the contractor we got to refinish the floors, not with our previous owner.
Throughout the house, we got rid of the carpets to expose the original floor. We wanted badly to refinish the floor (which was damaged in some places) before we had to move our stuff in. Sadly, this meant we were in a hurry and thus did not have time to vet the contractors as well as we should have.
We asked the opinions of three firms. All gave us much the same quote. However, we had an additional job we needed doing - to replace the original quarter rounds, now all gone, once the flooring was done, to cover the gap. One of the three firms offered to do this job as well for no additional fee as a sweetener; the other two said they didn’t do this sort of work. So we went with that firm. The guy said that he could get started the next day (!) and that he would bring a contract at that time. We said okay, being as I said in a hurry.
The crew came next day, but the head guy wasn’t with them - and no contract. There was some sort of mix-up at the office, he’d be there the next day.
Well they came and re-finished the floors all right over the next couple of days and as far as I know did a good job … but no quarter rounds, and still no contract. The head guy shows up, and wants paying. I ask about the quarter-rounds. He looks blank. “What quarter rounds”?
Guy swears up and down that he had never agreed to install quarter rounds. Indeed, he says, they don’t do that work at all. The flooring was done, please pay, says he.
Well, I can’t point to a contract, because the guy has cleverly never given me one. But I sure as hell hate being lied to my face - the whole reason we chose this firm was that they said they would do that extra job. So I say I won’t pay him, as the job is not finished. He gets angry and menacing. I hold firm and invite him to sue. It gets ugly.
Finally we work out a compromise - I will pay in cash, with a $500 holdback until the quarter rounds are installed. I get the cash and hand it to him, standing outside the door. He takes it, counts it - and then runs off to his car without a word (or a recept).
Next, I get a letter - demanding the whole amount … i.e., claiming I’d never paid him. At this I’d had enough and got my friend who works in this area to fire off a rather nasty lawyer’s letter. My friend finds out that although this firm claims to be a member of various trade associations, it is not. That goes in the letter, along with other sundry legal menaces.
Later I get a letter from a collection agency. My friend writes to them, including the original correspondence, pointing out that these guys are fraud artists.
We never hear from either again. My father in law and I install the quarter rounds.
So the upshot is that it could have been worse, but it caused me such anxiety and trouble I would almost rather have let him cheat me - for weeks I worried that he would heave a brick through my front window. I tell this sad tale to warn others not to repeat my mistakes, all of which came as a result of being in a big hurry because of the move … they are in order:
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Always be suspicious when one firm offers a substantially better deal than the others;
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Thorougly research your firm, making sure they are actually members in good standing of trade associations, and check references;
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Get contract in writing in advance, accept no excuses. Never let the guys start work without a written contract;
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Never agree to pay in cash.