I took time off work this morning to wait for somebody to come fix the motor in our freezer. He said he’d be here at 10. So, at 10:05 I see his van pull in the driveway. I stepped in the other room to put on a shirt. I come back out, the van is gone and there’s a note in the door jamb saying he was here from 9:45 to 10:00. Please call to reschedule. So I called him.
He wanted to argue with me about what time he was there, and how many times he knocked on the door and rang the doorbell. I was never any more than 10 feet from either at any time. I could have heard the doorbell if I was outside in the back yard. People knocking on the door have awoken me from a dead sleep. This time, I was awake. Nothing. He accused me of calling him a liar. I hung up on him. And the sonofabitch called back to argue with me some more! I told him that we were going to deal with somebody else and not to call me again.
What is wrong with some people? What could possibly have been his motive for doing this? I swear I’m not difficult. I just stepped away to put on a shirt. There was no knock or other sound, and he’s vanished. Fuckin’ idiot. Now I’m out the time I’ve been off work and I have to wait for arrangements with another company and take time off when they show up.
He’s lazy, and was willing to take any excuse (no matter how flimsy) not to do the job, yet to still have plausible deniability. I’d be pissed off too if I were you. Definitely go to another repair company. Sorry about the waste of time, though.
I called for replacement window bids. One company set and then called to comfirm a Saturday appointment, but didn’t show up. A few days later, some guy from the no-show company calls and says “Hey, did my guy come by to give you a bid?” “No,” I said, “which was odd because he called and confirmed the appointement and then didn’t show up.”
“Oh,” the guy on the phone said, “Uh, I had a family emergency that day.”
I’m a little confused here, but willing to let it slide. We set another appointment. Which he no-shows.
Then they call to make “an appointment” (not a repeat or follow-up, mind you, they are pretending we’ve never spoken). I don’t think they came by. We weren’t home, but they didn’t leave a card of a phone message or anything to make me suspect they actually made this appointement.
This all would be just stupidly odd if it weren’t for the fact that my neighbor just had windows installed by this same company this week. I couldn’t believe my eyes when I saw them over there. They are two doors down. Same side of the street.
Did this stupid company get our different names, addresses, and phone numbers mixed up, over and over again, somehow?
Was the repairman self-employed or did he work for a company? Because if it’s the latter, I’d definitely call his manager and let him know why you are going elsewhere. What a jackass.
As for the fridge guy, that’s just stupid. I would inform the company that I am extremely disatisfied and go with someone else. Sooner or later, his attitude will cost him something.
As for the window people, let me tell you what sometimes happens around here. There are probably 14 people that see the jobs or requests before I do (installer). Each link has the potential to become the weak one.
Especially the one person that’s the actual liason between the retail store and the manufacturor. At least once a month, something gets “lost.” Then, when a customer calls to find out what is going on, or I call to see where the job stands, this person makes up stories about the other people in the chain, and it’s never their fault. Let me tell you, as irritating as it is to the customer, it’s just as bad for me, the last guy you see.
Add to this mix the fact that our bid and measurement guys are habitual liars and tend to do things “on the side,” … well, you see the possibility for major and minor snafus. Sorry. Corprate doesn’t seem to care, and I can’t do anything other than install what’s given me. Are you in Oklahoma or north Texas by any chance?
This was a self-employed guy. My wife called me to posit that he didn’t see the car in the driveway, so he may have thought, “oh, they’re not home. I can leave my card and go to McDonald’s.” I wouldn’t put it past him. There is no way I could not have heard him at my door. I even checked the doorbell, and there isn’t any way you can push it where it doesn’t make contact and ring. Liar, liar, pants on fire.
