When you design a parking lot with a separate entrance and exit alongside a boulevard: The ENTRANCE should always be the FIRST driveway. The EXIT should be the OTHER driveway. It is confusing and dangerous to switch them around.
Fucking crazy laundromat bitch!
I was at the laundromat this morning and had my wash in two dryers like normal. At the end of the load, 28 minutes later, I go to see if they’re dry or not. One of the dryers feels like it did not work at all, (the other is fine) as there is barely any heat coming from inside and the laundry is still very damp. So I go over to the counter to tell the guy there that this dryer isn’t working. He comes over to look, opens the door and tells me,
“You turn on wrong machine.”
I don’t really know what he means by this, and I think OK maybe his English is really bad, let me explain again. “I just ran this machine for almost half an hour, and it’s not warm inside. Look, the clothes are still wet.” To which he says, “You just put in clothes now. You no run machine.”
OK, now I’m starting to get a bit frustrated. He goes and brings over who I assume is his wife, who looks at the dryer, sees that the one on top of it is running (it’s a wall of dryers two rows high, and it’s crowded so all the others are running) and the conversation is as follows:
(CB=Crazy Bitch)
CB: You running wrong machine.
Me: No, that’s someone else’s load. Mine was running. I was standing here watching it.
CB: You no put money in right machine. Look, top machine running. You press wrong button.
Me: NO. I was standing here WATCHING for the last 2 minutes waiting for my two dryers to finish. They were RUNNING. The timers were counting down. They were SPINNING.
CB: You use wrong machine. Press button for top machine. Your clothes still wet.
Me: Yeah like a load of clothes is going to sit in a dryer for 30 minutes while there are several people waiting for an empty one and NO ONE says anything!? Plus, I WAS STANDING HERE WATCHING AS THEY FINISHED THEIR CYCLE!! :rolleyes:
CB: You no turn on correct dryer!
Me: LOOK AROUND YOU! That machine doesn’t work, that other machine doesn’t work and the machine over there isn’t working! Isn’t it possible that maybe, just mayce, you have another faulty machine!?
CB: You never run dryer. You press wrong button.
Me: AHHHHHHHHHHHHhhhhhhhhhhh [clubs her over the head with the detergent bottle and pushes her into the machine]
Fucking BITCH!!! :mad:
I don’t care about the measly .75 cents. Her very first response to me was not to see if there really was a problem but to say I was lying and completely disregard everything I was saying! Who *does *that!?
Oddly enough, this is my June Mini-rant, too. In my case I made her go home.
There’s only one type of slash involved in URLs. I’m constantly hearing idiots saying “go to www.whatever.com backslash whatever” - some will also correctly say “forward slash whatever” - either way, unnecesary. Just say slash. There are no backslashes in URLs, no specificity needed.
If you’re in an office and your cell phone is going off, do you:
-
Answer the phone and walk away from your desk to take the call so as not to disturb your co-workers
-
Answer the phone at your desk and loudly talk to the person on the other end
-
Let your phone ring and ring and ring until it goes to voicemail, never pushing the button to mute the ringer
You have a 66% chance of getting this question “right.”
I disapprove of the use of “cite” as a noun*. The word you are looking for is citation. I dislike even more the fact that I am beginning to do this too.
*As in, “Your cite is from witchesagainstthesalvationarmy.com”, or, “Can I get a cite?”
I’m at JFK right now and I want to punch a bitch. First of all, my plane landed at “a remote site”, so they made us take a bus from the plane to the terminal, which is pretty fucking ghetto. Then they made an announcement that people who had continuing flights NOT on Delta would need to leave the secure area to get to their gate. I couldn’t believe that, so I double-checked and yes. I already went through security once today in Detroit, and now I’m going to have to do it AGAIN. Never, ever have I had to do this before. What the fuck, JFK, you can’t figure out how to get people from one airline to another without forcing them to leave the secure area?
Then there were NO SIGNS AT ALL. I just spent twenty minutes wandering around, wondering where the hell my next airline’s check in counter was. I finally saw a sign for a map, but when I went over and looked at it, it was a map of the shops and restaurants. WHERE THE FUCK IS MY AIRLINE, I was thinking. Finally found it after lots of pointless wandering, and they won’t let me check in yet because my flight doesn’t leave for another five hours.
FIVE MORE GODDAMN HOURS IN THIS STUPID AIRPORT.
AND I had to pay for wifi. Normally I wouldn’t have, but I really needed to get to a phone number in an email that I had foolishly forgotten to write down. Goddamn cheapskates, you can’t even provide your customers with free wifi? Fuckers.
Another mini-rant from me.
Dear American Express,
I am not Bea (or B.) Wentworth. I have never been Bea (or B.) Wentworth. I never will be Bea (or B.) Wentworth. I do not know who Bea (or B.) Wentworth is. Bea (or B.) Wentworth has never lived at this address or had this phone number. This address is not a business. I have called you twice to inform you that you have been had by Bea (or B.) Wentworth and to stop contacting this phone number. Both times you told me “we are terribly sorry, we will not contact this number again.” You continue to auto-call me every 3 or 4 days. You are harassing me. I will sue you if you call again.
Thank you.
Where’d the blood come from?
Quick background info: I work in a call center and we book travel for credit card holders with points to redeem.
One of our clients has the absolute shittiest verifications systems on the planet. Yes, I know identity theft and credit card fraud are big problems, but there are much better ways to combat it! For starters, the voice recognition system their clients have to use seriously sucks donkey balls. Unless the client has a clear, unaccented voice and enunciates each number, it doesn’t work. Apparently they can’t just use the numeric keypad on their phones to enter this information. If they get past that, then they have to enter their billing zip code, and if they get past that, then they have to enter the three-digit security code on the back of the card. If they can clear those three hurdles then they’re good to go, but so few of them can actually get this far. We end up having to get this information from the client ourselves, and by this point they’re already pissed and frustrated that they have to give us the same information again. At our end we can enter the client’s last name instead of the security code. Again, this is fine as long as it’s an easy name, but a lot of names could possibly be spelled several different ways. Spelling counts, so Brown won’t work if the name is Browne. Foreign names can be a real bitch to deal with. The system has no tolerance for the variations that can occur in anomalies such as hyphenated names, names such as McSomething, which may or may not have a space between the Mc and the rest of the name, or O’Something, which may use the apostrophe, or might use a space, or might just run the whole damn thing together in one string. Suffixed names (Jr. Sr., etc.) cause problems, too. I guess it depends on who the data entry operator was the day they signed up. One thing for sure is that they are not consistent.
That’s not the worst of it, either. The system is very unforgiving. It gives the client three tries to get all the information correct. If either the zip code or the security code do not match it tallies up one attempt. After three tries it locks out the account. Again, this is a good measure if someone unauthorized were attempting to use the card fradulently, but over 99% of the time the person trying to access the account is the legitimate cardholder and the damn system just can’t process their input properly. By the time they get to us they’ve either exausted their three tries, or if we don’t have it all correct on our end then we get shut out. When this happens we have to call the client’s customer service center, which sometimes results in long hold times for us and the client. Once you get that far it’s a crapshoot since not all their agents are clueful about locked accounts. If you’re lucky you’ll get someone who can unlock the account and get us back to the client. The ones with their heads up their asses (which I’d say is about half of them) will send us off to the fraud department, which has nothing at all to do with locked accounts!
It gets even better. If personal accounts are locked out they can be unlocked. If it’s a small business account and it gets locked out, it cannot be unlocked and the client has to wait 24 hours. If the client acts too soon and the 24-hour cycle hasn’t quite fully elapsed, then the 24-hour clock resets and they have to wait yet another 24 hours again! Yesterday I had someone who was in just this very situation. He had an emergency to tend to and because his account was locked out neither us (the travel center) nor the bank could do jack shit about it. He was understandably pissed, but it’s not fair that we get shit on because the account we are contracted to service provides us with such a shittastic verification system!
The small business accounts piss me off in other ways, too, because they are even more problematic than the personal accounts. Sometimes the account only comes up if we enter the cardholder’s name; other times it comes up by using the last word of the business name. Since our system only has a blank for the last name of the cardholder, if it’s listed as a business name, there have been times when “Inc” has brought up a business name. A lot of business accounts are set up so that there is one master account number and then several people in the company have their own cards. We have to have the master account number since individual cards won’t show the point balance available (provided we’ve made it this far). A lot of these people don’t know the main account number, and a lot of the times the boss who has this number cannot be reached.
The end result of all of this is that this one client, our largest client, has by far more dissatisfied customers. Their travel program itself sucks in comparison to all the others, but that’s a whole other issue.
All the other clients we service only require us to enter the card number. Once we’ve gotten that far all we have to do is have the client verify the account with their billing address, social security number or whatever the program requires us to verify, that’s it. Simple. Done. No hassles. No bullshit. These measures. which are much less painless to us and the clients, seem to be sufficient to deter fraud and ID theft just as well. These clients never have complained about having trouble getting to us and they are overall far more satisfied with their programs. I just wish these other guys could make some changes. How this bank stays in business (especially in such a shaky economy) amazes me.
Sorry this ran so long.
Is it going to rain every fucking day until October?
Jesus Christ, I am FUCKING SICK OF THIS MOTHERFUCKING SHITASS RAIN.
Can you ship some over to New Mexico? We could use it. Only a little bit though God damn it. No one here knows how to drive in large amounts of rain and the sirens of ambulances are almost constant if we get a big storm.
I have a weird credit card like this. Somewhere, one of the data points of my verification doesn’t match what the service rep wants to hear. Mother’s maiden name? Wife’s name? First car? I don’t know. Because they make you procedurally answer all of the questions, and then at the end they say…
“I’m sorry, your information doesn’t match your account”
“Oh, what didn’t match”
“I’m sorry, we can’t confirm that”
“Oh, well, how do I update the answers”
“I’m sorry, we have to confirm your identity first before making changes”
“Wait. If something’s wrong I need to fix it, but I can’t get past the verification so how can I ever fix it?”
“…please call our elevated customer service at xxx-xxxx-xxxx”
So I call their “elevated customer service”. It’s a direct number that I have to redial, not a transfer. I enter my CC number, say my name, and go straight to a rep who doesn’t ask for any confirmation information. I ask them to confirm my security questions, they say “yes, that matches, no problems.” They can’t figure out why the main service line says my questions fail.
So, any call to check my account is now the following process:
Call main line
Get my verification questions rejected and given an elevated call line
Call the elevated line and have no problems
:rolleyes:
It all depends on who your audience is. Back at my last job where we were all supposed to be moderately familiar with computers (and most of us were), specifying a forward slash wasn’t necessary. However, at my present job where I deal with people from all walks of life, I always say “forward slash” when I am advising clients on the phone of websites. Even though I know it’s always a forward slash, the other person might not. In fact, if I just say “slash” they might ask, “Which one?” Sometimes they don’t even know the difference between the two, so I then resort to saying, “the one on the same key as the question mark”. I know some people I get on the phone are not the most technically knowledgeable because they will tell me that the email address is “all lowercase” which doesn’t matter anyway since our systems display all the information in uppercase.
I had this happen last year. My credit card, which I had opened in 1989, asked me for my mother’s maiden name. I gave it to them. “I’m sorry, that doesn’t match what’s in our system.” WTF? She only has one maiden name, and it’s only five letters long. At about the third call, a kindly customer service person hinted that it wasn’t the NAME that was wrong, it was the SPELLING. So unless I could guess how the data-entry clerk had misspelled it, I could not get into my account. My offer to send them a copy of her birth certificate was summarily rejected. Finally, after verifying a million other details with them, they agreed to correct it, but they never would tell me what they had, or how it had suddenly morphed after 19 years.
Wow, I thought I was the only one. I gave up a long time ago, too.
People who give out their email addresses or provide them on websites but never check their email are a bunch of rotten fucking ballbags.
My ankle hurts. My wrist hurts. My mouse is broken. I spent all day asking my girlfriend if we could please talk about this* later, when I’m not grumpy because I hurt all over and have had three hours sleep and actually, I’m at goddamn work.
So she apologises for annoying me, and for being silly, and for worrying, but she hasn’t done anything wrong! She’s amazing, and I love her, and I tell her this all the time. Sigh.
*‘This’ being the idea that I find her ‘boring’, which I don’t. I don’t talk to her about, say Harry Potter for seven solid hours like I do with some of my friends, because she hasn’t read the books! Not because she’s boring! Gah.
I’m tired and grumpy and sore. I wish she were here.
Seconded. I love them.