Was it playing tones, too?
lol, my thought too.
LOL, no. That’s about all it wasn’t doing. Well, except for making ice and to stop bugging me to change the water filter!
How frustrating! It seems like so many simple routine tasks have exploded into this type of scenario. I dread when anything needs upgraded/changed/repaired these days. So unpredictable.
Hope it turns out OK for you.
I know, right? I buy new appliances so I don’t have to put up with crap like this! All I want is for something to work as it’s meant to.
Thanks for the kind wishes. 
Your appliance is rebelling. It’s saying, “Why does nobody ever ask me what I want?!” This is the only way it can communicate.
My WAG though, if this has a touch panel, is that it’s registering a touch when there isn’t one. Often this is due to a loose connection. There was a particular model of Dell computer I supported that would have the touch screen fail at some point unerringly. (Those Latitude 5285s were lemons I tell you.) There was even a term for it; “Ghost Touch”.
But why? I treat this fridge with the utmost respect! I bring it chocolates, flowers, nice wine… I keep it tidy and give it regular massages… this is a spoiled fridge!
Thank you. I appreciate your WAG-based-on-expertise; I hope it’s an easy fix for the repair folks, and not a recurring issue every time I replace the stupid water filter!
At least the Customer Service person didn’t treat me like a moron who didn’t know how to change a filter. I counted that as a win.
Agreed. I get treated like a moron every time I call any kind of customer service about anything.
It’s possible that 90% of the people who call them are morons, so that’s just playing the odds, but it’s still annoying.
Jesus it’s only the 2nd and 28 posts already.
The day started on an annoying note when I texted my CEO I needed three days off work for medical reasons (this straddles the line between medical and personal.) She wanted to talk to me immediately and get HR involved and I’ll need documentation and I’m like what the fuck… Turns out she thought I was asking for three weeks off. So that was awkward. She just laughed and said three days was fine but I felt pretty dumb by that point.
I’m going through severe sensory overload and have had a roaring headache since yesterday. Sr Weasel offered to get sushi with me at a place that’s usually quiet and cozy this time of day.
Walked in to blaring music, not looking good. By the time we left we had people talking loudly, giant-ass gongs from the Hibachi side, and someone even started running a goddamn vacuum. That sucked.
I’ve never experienced this prolonged extreme sensory sensitivity before. But I realize it’s the cumulative effect of a long time ignoring my needs, particularly sensory. So I bought a pair of fancy Loop ear plugs, a weighted blanket and I’m listening to burnout recovery YouTube videos while I stitch (sometimes I just listen for the sound of their voices… Some are very soothing, especially the Nords.) I tried putting my legs up a wall. Right now I’m lying in a dim room doing nothing.
I thought about checking out the latest great video game, Clair Obscur but I know I’d play it for a day and then never again. It’s hard to video game when you have a small child, especially when there are other things you’d really rather be doing.
If it helps, I’ll give my opinion of it.
The game is beautiful. Like a work of art. Not exaggerating. The acting is top notch. It helps that the main character is played by Charlie Cox. The dialog actually sounds realistic, and the mannerisms are very humsn and believable.
The storyline is tragic, intriguing, and thoughtful. It would make a great film (and I guess that’s in the works).
I hate the gameplay. Combat is the worst combination of boring and frustrating. It’s turn-based, so doesn’t feel exciting, but at the same time it’s timing-based and feels really unforgiving and random. You have to hit the right button at the right time with split-second timing and hardly any prompts.
I found myself enjoying the story and loving the exploration and character interaction, and then dreading the actual gameplay. That’s when I realized this was not the game for me.
Just my opinion, but I’d say wait for the movie.
I haven’t been tech support since the nineties. However, one friend did tech support in a Canon center, another spent years doing tech support for Telican ( a computer designed for seniors ) . They told me that the experience has not changed.
Most customers, even ones who have advanced degrees in medicine and such, are morons. They don’t know basic computer terms - like icon or USB. They cannot follow simple instructions. They will not do something you have told them to do three times. They will insist that have done what you told them to do, when they have not.
It saves time and trouble if you just assume that the caller is a moron. Be patient and polite. But, assume that they are morons.
Yup! I was tech support for a medical software company. Some of the customers I talked to were doctors. And most were dumbasses. My theory was that being a doctor was hard, and it takes a lot of time and effort to learn how to do it, so you don’t have time for anything else.
(I know that’s not actually true. We have doctors in this community who aren’t at all dumbasses. It just felt like that at that job.)
I do support for a living, and what I do is take a neutral approach at first when dealing with someone I don’t know. I can usually figure out what someone’s technical skill is quickly, and modify my approach based on it. Some people don’t, though.
It’s particularly frustrating at work, when I have to contact my own service desk people, and they treat me like an idiot. Like, I will call and say, I’m IT for this region, this office is down, I’m calling you so that you can put the word out, I already have a message in to NetOps. And they say, are you sure? Let’s test a couple things. I’m like, yes I’m sure, it’s literally my job to be sure.
Once someone on the service desk did that, and I was like, come on buddy, I literally interviewed you for your job, you know who I am. I helped make the decision to hire you. 
Actually, to be honest, when it happens at work it’s more funny than frustrating. For me at least. I think it’s more productive to laugh than get pissed off. It eventually gets worked out.
On the topic of mispronunciations, I once played a YouTube video which announced it was reviewing the song “why-CHEETAH [Wichita] Lineman” by Glen Campbell.
Wrong Squared.
This is true of every call center I’ve worked in - tech support, medical or dental insurance, banking…
That does help, thank you! I enjoy Turn-based RPGs but when they include those kind of mechanics it kind of ruins the low-pressure of turn-based.
(That’s why I like them. Because you could sit there for an hour and plan your next move. I don’t like time pressure. And I don’t exactly have the reflexes of a monk.)
Now I feel less bad about not playing it.
My sister and I are Mom’s tech support. And anytime we have to help her, we have to call each other for moral support afterwards.
Last week’s call started with Sister doing a good whiny imitation of Mom: “But I don’t have that on my screen…!”
That’s always her excuse for not trying. This time she was trying to order something from Amazon, and apparently, she has the one version of Amazon that doesn’t have an icon for your CART in the upper right corner.
Finally my sister broke down and ordered it for her… and Mom’s sending her a check.
(She sends her great-grandkids checks for their birthdays. The middle schoolers say "What is THIS?")
My husband’s Mom is like that. She once locked herself in her car.
Not a rant, just a fun comment. Last night I made a couple of online purchases, which always make me nervous because of the possibility of my credit card info getting into the wrong hands. I always use my backup credit card, not my primary one, but this time I was even safer! The CC was due to expire and I’d had the replacement for over a month. So just after those purchases were approved, I activated the new card, with the new expiry date and new CVV, which automatically deactivated the old one. I hope someone does try to hack the old card! 
My sister and sister in law got sick of doing tech support for Mom a few years ago and started sending her to me. Mom needs tech support for her iPhone and sometimes her iPad. I use my iPhone mostly to make phone calls. Anything I could do on my laptop, I do on my laptop. I have installed less than ten apps in all the time I have had an iPhone. In most ways, Mom actually knows more about the iPhone than I do. So, the overwhelming majority of the time I am unable to help and she needs to call my sister or SIL anyway.
This has been a trend for a while. Now that I am doing well, am functional, and have a job my sister and SIL often decide that it is my turn to take on certain Mom-related duties. The fact that I am utterly unqualified for any particular duty is of no concern. They did it for years. It is my turn.
When I visited for two weeks in January, I did no tell my employer where I was and worked remotely. My sister was briefly between jobs at the time. Mom was in a room upstairs. I was working in the dining room downstairs. We all agreed that it was very dangerous from Mom to walk up or down the stairs without somebody to help her. So, I was in charge of getting stuff for Mom. If not on a call, I can take an occasional break of up to ten minutes. If I am on a call, I cannot put a caller on hold for more than two minutes at a time. My two fifteen minute breaks and my lunch break can be delayed for hours if a call runs long. That means anything Mom needs and lunch can be delayed for that long. My SIL had a severe shoulder injury at the time, so she couldn’t do it. Why couldn’t my sister, with no fixed schedule, do it? It was my turn.