Les 3 Brasseurs & Incompetent Management

Miscellaneous and Personal Stuff I Must Share
1

I’m extremely livid right now, but not quite livid enough for the pit. So tonight, my friend was bringing her out of town boyfriend out with the whole group for dinner, and a couple of drinks afterwards. We went out to L’Academie, a really nice, cheap, restaurant in Montreal where all the chefs are students, driving the price down.

After that we headed to Les 3 Brasseurs for a pint or two. This is not a drink your face off, fall down drunk establishment. You have to wait to be seated, and everyone there has a table. No crowded bar scene, just a relaxed place to have a pint. Apparently there was a younger fellow who did not receive the memo.

He was at the table next to ours. I caught a glance of him as he vomited into his hand, trying to be dignified, or something to that effect. He got up to go to the bathroom, and proceeded to fall face first into the brick wall. Ouch. We all commiserated, having been in that position at least once in our lives many, many moons ago. He spends some time in the bathroom, then returns, with the aid of two friends to his table. Staff have noticed the situation by now, and have been talking to his friends. Yet, they did not insist they leave. He remains at the table, and the proceeds to… well… the only realistic way to word it is to say, ‘blow chunks’ all over my boyfriend’s jacket, hung on his chair.

It. Is. Covered. I am instantly disgusted. The coat now clearly has to be dry-cleaned. Stomach bile, and all of the food he ate, can/will stain. I approach the bar, kindly, and apologetically ask to speak to management. Enter Michael.

Me: As you may have noticed, that patron has drank too much, and when he threw up, he threw up all over my boyfriend’s jacket. I really don’t think that we should be financially responsible for cleaning it.

Ass-face: Believe me, I know the law, and we’re not responsible for it. If you want someone to pay for it, you should talk to the party that threw up.

Me: They were served to that point in your establishment. Your staff decided to continue to serve them. I’m fairly certain you’re responsible.

It gets to the point where the manager is about to go ask that party for $10 for dry cleaning. My friend Jeff walks up, and asks the manager if he knows the value of a life long customer, stating that there are seven people in our party, with guaranteed return business. $10 is nothing if it means a satisfied customer, and repeat business. Ass-face continues to argue, saying that it is not their problem. He then tells us to return, on a night he is working with our dry-cleaning bill.

I cannot believe the utter lack of customer service at this establishment. They serve someone to the point where they cannot walk, and refuse to take responsibility for what happens as a result of their poor choices. Clearly I will be returning with the dry-cleaning bill, and I know for a fact that they have lost at least three future customers.

2

:eek:

That’s crazy. I have definitely NEVER seen anything like that in Montreal, and I have hung out in much skeezier places than 3 Brasseurs!

3

I would just start drinking elsewhere, and stop by, on a night he is working, with your bill from the other bar. Dunno if he’d necessarily care, but eh, I like the spiteful approach sometimes.

4

Write the owner and tell them what happened? Write an editorial letter about it if the letter to the owner fails? It might be worth a try.

5

Yeah, that’s right off. It’s bad enough that someone served that patron to the point of bursting - up here, that’s the establishment’s fault. Then to let him remain when he’s already barfed in the dining area is unexcusable. And when he barfs again, the Manager should be ass-kissingly apologetic and dealing with it.

I agree with Zabali_Clawbane - the owner should be informed. I have limited sympathy with the barfer, and none whatsoever with the waitstaff and management. Get 'em fired - they’ve earned it!

6

I bartend, and I give people what I call “faith-refunds” on the freakin’ dart boards, jukebox, and pool tables. To the tune of $5-$10 bucks. (“I put five bucks in the jukebox and it only played half my songs! I put all my quarters in the dart board and I only got to play cricket once!” Etc., etc.)

It isn’t worth it to argue the point. I give the refund, print a “misc. drawer out” receipt, and write a note explaining why I’m X amount short.

The manager in the OP is a total DB. It boggles my mind that he would refuse to pay out such a petty amount. Even if the guy in question had hypothetically gotten drunk somewhere else, the guy was still on bar property when he ralphed and in the name of ordinary customer service the manager should’ve paid up. It’s not like you wanted a discounted tab or ten free shots. Geez.

What an idiot. If I were you I’d call during the day and ask for the general manager and/or the owner and explain what happened. It ain’t about the ten bucks; it’s the point of the thing.

7

I also wonder is the fact we spoke to the manager in English coloured the way the manager dealt with us. We are all anglophones, however, we do have enough French to be passable, but my French would not properly express what I wanted to say, so I spoke in English. Here in Quebec, for those that don’t know, this is a huge issue. Not so much in Montreal as in other parts of the province, but an issue nonetheless.

I think i will either contact the GM today, or perhaps their main office, considering it is a chain. My boyfriend doesn’t want to go back (such a pacifist) because his coat is machine washable. Hardly the point in my opinion.