Microsoft Word question - help!!!

Factual Questions
1

Apparantly, if you’re having problems with their software, you have to pay them for the answers. Some tech support. They must really love their customers.

My menu bar and tool bar were both gone today when I opened up Word (from office 2000). I was able to get myself to customize toolbars, however there was no “Standard” one. While I can build a new toolbar, clearly something is wrong. Worse, however, is the absence of a “Menu” bar, which according to “Help” can’t be hidden. Hmm…wanna bet?

Any thoughts? I have to get a report out tomorrow!

2

Did you try the menu command View -> Toolbars?
If that didn’t work, I’d reboot

3

That’s part of the problem…I have no menu bar, hence no menu commands! Rebooting momentarily…

4

The menu bar can be moved around, though. Look all over your screen - is it hiding on the sides or the bottom?

5

Yup, you went to Full Screen, most likely.

Press [Alt]-[V]. That should give you your View menu; you can arrow down to toggle off the Full Screen mode. Or toggle on whatever you turned off.

(I don’t think reboot will help, but I could be wrong.)
I can’t remember what causes it specifically - you hit some function key that ya shoudna, I think.

6

Athena- no…I’ve looked all over…it’s not sneaking around anywhere.

redtail23 I tried Alt+V but nothing happened. I’m able to do some Alt commands…but unfortunately not this one.

For the record…rebooting didn’t have any effect.

7

Alt-V doesn’t work at all?? That’s really bizarre.

What Alt commands do work? Can you get any of the menus?

8

Search for a file called normal.dot. If you hvae one, delete it and restart Word. The default toolbar settings should be restored.

9

Actually, none of the Alt commands work. It’s the ctrl+ ones normally found under the file menu that still do.

I can open and close and print no problem. But no File menu.

Shift + f10 will give me some of the edit and font options in a pull down screen fashion.

But that’s about it…

10

Found, deleted, restarted, but sadly still no menu or toolbar.

11

OK let’s try this: goto the Registry (Start | Run, type “regedit”)and search for:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Data

Select the Data folder, then goto Edit | Rename, rename the folder something like “XXXData”

Quit the Registry and restart Word.

NOTE: Try not to touch anything else in the Registry - it can really hose you to start changing or deleting things in there.

12

You could try this.

Open the control panel.
Open Add/Remove programs.
Select MS Office form the list.
Click Add/Remove.
Click Repair Office.

13

Dooku Bless your soul! That last one did it!

Thanks everyone for your help!!!

14

You can also reinstall it, it should preserve the special files.