My Facebook account is locked and now I'm trapped in FB Hell

Factual Questions
1

(Actually, it’s my wife’s account)

It started yesterday afternoon. I had FB open on the laptop in my account; but we needed to switch to my wife’s account, so she could post something to a group that she belongs to. So I clicked on the Account icon, and switched to hers. A pop up appeared, saying that this password was old and needed to be updated. So I entered a new password for her account. No problem; it switched to her account, and she did her posting.

Several hours later she tried to get into FB from her phone, and got a message saying that her account was locked because it may have been hacked and someone may have changed her password. (yeah…me)

But now it gets hellacious. The “locked” message had links that take you to other help texts – but not to any process that lets you verify your identity and unlock your account. You always come back to “Your account is locked”.

The password reset process works – request password, sends a code to wife’s phone. Enter code, enter password … and then “Your account is locked”.

But wait – it gets better:

Wife checked her email, and saw that FB had sent her a mail saying her account was locked, and “click this link to unlock”. But the link was broken – “this link is no longer valid”.

I’d call the FB customer service line, but … ha ha, good one.

[It’s hard to believe this POS software makes the world go 'round, but here we are]

Any suggestions as to how we escape this Kafkaesque nightmare?

2

Did you try this page? It’s a web form for Blocked/Locked out of Account and has fields to put contact info and explanations.

3

No—never seen that page before (surprisingly). We’ll try it out and see what happens. Thanks!

4

Good luck!

5

Quick note that it’s possible the original pop up was a redirect to a fake password change site and your wife’s account actually was hacked. Hopefully the locked out form will straighten things out.

6

I’m inching toward a position that getting locked out of Facebook would be a release from FB Hell, not trapped in it. More often than not, I finish a fecebook session thinking, “why do I keep doing this?” I’m not getting enough pleasure out of it to justify it.

7

There is something to what you say. We actually use Messenger a lot, just to chat and share photos with friends & family… my wife may activate (or create a new account) just so she can get back on Messenger.