I have a new job. I am happy because I am bringing in money. I am not so happy because a) I am way over qualified for my job and b) it is doing phone support.(#1)
I now do support for a game console. This is one step lower than computer tech support which I haven’t done in years.
So, since I need the money, I take this job. 3 weeks of training later I am on the phone supporting a game console. Now the fun really begins.
Today a gentleman calls in. He has a problem with his game console. Whenever he puts a CD into the disk tray it comes out COVERED IN TOOTHPASTE! Yes, there is TOOTHPASTE IN HIS DISK TRAY! He doesn’t know how it got in there. He got TWO CDs covered with the stuff. Apparently he thought that the first CD cleaned out all the TOOTHPASTE so he put a second CD in. To top that off he wants his system repaired for free.
Later another gentleman calls. He wants to know if he can get another laser for his system. Apparently his system got dusty. So instead of dusting the system he took it apart. After taking it apart, which voids the warranty, he loses some of the parts. So he asks me if he can get a new laser and the “round little black thingy …it’s under where the cd spinner is”(#2) After explaining a)that we don’t sell parts and b)will not fix his system because he took it apart he asks if Wal-Mart would have the parts he needs. Being a helpful phone support person I recommend he call WalMart and ask.
My brain hurts.
Slee
#1. I am a computer geek. My last two jobs were sysadmin positions. Regretably out here in Vegas everyone uses Windows and I am a Unix guy. Working on my MCSE so I can quit this hellish job.
#2. Apparently that is the technical term in his little world.
