Need help finding a classic rant (not SDMB)

Some years ago, someone here posted a link to a very creative rant, a letter written to some tech support or consumer service at some big company in England. Among other things, the writer accused the staff of scratching balls (or bollocks?) instead of helping costumers. The whole thing was a couple of paragraphs long and made the rounds as internet humor at the time.

Anyone remember this and can point me to it?

Not this one?
Australian mine planner’s letter expresses frustration at his difficulty in obtaining replacement parts for a Nissan-manufactured bus. [Snopes]

Sorry, no. This was a guy in England and he wrote complaining about something I remember as being abot telecom, ISP or computer. Some hi-tech outfit.


“I alleviated the boredom by playing with my testicles for a few minutes - an activity at which you are no-doubt both familiar and highly adept.”

Beautiful. Poetic.