New and Unimproved Workplace Rants

[dropzone]

@Seanette

If you don’t want to, you know, WORK, your problem. Just STFU already and let the people who are actually taking calls (you know, what we’re actually being paid to do) be able to HEAR their callers (someone sitting near me actually had a caller comment on the background commotion) without cranking phone volume to hearing-endangering levels. Those of us actually doing our job could also do without all the profanity in the yelled socializing, since we’d rather not have callers mad at us because they thought the person they’re talking to called them an obscene name or something. Call center microphones CAN pick up more than just the wearer’s voice, after all.

This. Absolutely fucking this. “You work in a call center. You need to deal with background noise.”

No, I’m providing customer service for someone I called out of the clear blue. I need to build trust with her. I’m not in Boiler Room or Glengarry Glen Ross. I am calling for a legitimate client offering a legitimate additional free service for one she already uses. It does not help me if you are screaming obscenities about last night’s game.