I don’t think a PowerPoint (bad start) which lists a ton of steps/tasks but does not indicate how to perform them, any dependencies (for example: “link the document”… that means I need to have placed the document in a linkable place, but where?), or how to access the steps (little stuff such as “to be able to continue the evaluation, click on ‘assume’” WTF? what am I assuming? am I becoming assumed into Heaven? am I assuming the commutative property? who what why when where the fuck?) can properly be called a manual. A checklist, maybe. A manual, no.
Guess I’m just too picky, how dare I expect manuals to actually be handy.
I find I agree with you. I tend to take voluminous notes when I train for a job, and make my own manuals and check lists … makes my damned life easier. I have gotten kudos from people I have ended up training when I pass copies along, I just wish HR wasn’t so much about protecting the employers as helping employees with problems [I have rarely managed to get a complaint acted upon by HR about anything …]
I have a large, multi-sectioned, sheet steel document organizer on my desk. I use the lower and side sections for storage, and the top for my inbox. I even have a large, colorful tag that says “INBOX” positioned on the side of the organizer that faces the door.
What does the new guy insist on doing? He walks past the inbox and around the desk to place his paperwork on top of my keyboard. :dubious: This is going to be really fun when he starts working on pumps, which always seem to be accompanied by oil- or diesel-soaked paperwork.
I have another addition into the “customer focused” purchasing organization saga.
I am trying to buy some things. Three things to be exact. I got three quotes when I was working on the business case and all of that and got it approved by upper management to buy the things as specified from the vendor I want to buy them from. It is a new vendor and they requested a credit application be filled out. So I asked purchasing for help.
In their efforts to be customer focused, they immediately put up roadblocks. First, since I have implied that I already chose who I want to buy from, they tell me I need to solicit two more quotes from serious contenders. I walk that back and say that the two other vendors I included in my capital request are serious contenders. He says I need updated quotes. I update the quotes and sent them to him twice. He goes, wait, they aren’t apples to apples because two of them are for quantity 1 and one is for quantity 3. I reiterate (as I did before, mulitple times) that there is no volume discount for buying 3 of these things. The unit price is the same. He says, essentially, the audit team wouldn’t think this was good enough.
So, now, having wasted so much freaking time, I will go ask the people I don’t want to buy from to update their quotes to quantity 3 because auditors can’t do basic multiplication.
This stabby feeling I have, its because the customer service is so good, right?
This happened to me one time. I had to get three quotes for exactly the same items, but the person who was in charge of the grant money didn’t let me know that to begin with, so I had quotes for the same amount but with slightly different products. I knew we weren’t going to buy from a vendor who had been very helpful to me in the past, and I didn’t want to waste her time giving us a quote. I knew how much the items would cost and how much the other fees would be, so I photoshopped a quote for the right amount.
I was out of the office for a few days, and I think my crappy coworkers took some office supplies I ordered. I’m in a very bad mood today because I had a bad weekend and my friend’s dad just died, and this is the last straw. I want my extra-large post-its, dammit!
At least it’s just office supplies! Many years ago, my then-supervisor ordered new chairs for the entire department. A lady from another department saw the chairs being assembled and decided to help herself to one. Her supervisor saw nothing wrong with this.
Wow. I’m amazed at what some people can get away with and not get fired.
I’ve been in InDesign hell and I finally fixed a problem with a complicated multilevel list today, but I don’t know exactly what I did that fixed it, so it will probably happen again. I don’t get paid enough to deal with things like this.
It took more than interdepartmental chair theft to get rid of her. She really had it pretty good…her desk was in the document storage room, and all she had to do was scan stuff all day (and occasionally help out with accounting). She had the entire room to herself most of the time; since almost everything has been digitized, people only go in there to look at standards and other books. For some reason, her bosses never figured out just how little work she was doing until she was moved into an actual office to make way for more file cabinets…she didn’t bother to change her mobile phone habits, and would sit in her new office in full view of everyone chatting and texting. She lasted about a week before a company-wide email was sent by her manager announcing that she was “no longer with the company.” She didn’t even pack up her things; someone from another department eventually put the personal-looking items in a box and dropped it off at her house.
I finished ringing up a customer, there was a line, and the next person did not step up. So I said “Next on line, the register is open.”
The person complained that I was nasty, interrupting her texting and should have waited until she was finished texting. She also said I had a bad attitude and screamed at her. Oddly nobody else noticed this, even when they looked at the tape.
Check my location. People in these parts are not ever “in line.” We are always “on (the) line.” And we don’t wait “for” people. We wait “on” people: I’m waiting on the next on line to come to the register.
One of my coworkers put an ice tray in the freezer that’s half full of ice cubes. The other half is just plain water. I do not understand these people.
How many ice trays are in the freezer? Is this one likely to freeze up before the other one(s) are emptied? In which case, it seems like a better idea than having a half tray of ice. YMMV