Huh, don’t usually have workplace rants, but I have a story of annoyance that this is the only place I can find to vent.
One of my employees requested a change to their direct deposit information, and they gave me a printout from their bank with the information. I go into my payroll provider’s website, go through all the hoops needed to change it, and all seems good.
She texts me Thursday, saying that she hadn’t gotten paid yet, which I thought odd, as payday’s Friday. Apparently, she has something that pays her a day early, I’m not sure how that works. So, I tell her that maybe because she changed bank accounts the early pay isn’t working. Hope that’s the case.
This morning, she tells me she still hasn’t been paid, and now that’s a problem, as she should have been, and everyone else was. I can’t see anything wrong on my end, but when I send her a screenshot of the website showing her account numbers, she tells me that I have the routing number wrong, it has too many zeroes.
Well, now I feel like shit, I fucked up. Paying my employees is the most important thing that I do, and I fucked it up. I offered to take care of her however she needed, I could write her a check, give her cash, or a combination, whatever she needed, it was entirely my fault, so I’m willing to go to whatever lengths to make it right.
So, a bit ago, I went digging through her file, found the change of deposit information, and found that the routing number on there, on the document given to her by her bank, had the wrong routing number. I felt a bit vindicated, as I always triple and quadruple check banking information, and thought that I had really fucked up somehow. Not her fault, so I’m still doing whatever I can to take care of her, but at least it’s not really mine either, but instead, her bank’s.
Anyway, had to vent that.