Another day on the Hellmouth. I may have some updates later today. It’s becoming clearer to me that my chaos demon boss has an extreme need to control every little thing that happens, so that’s not going well. I think she’s trying to make it so I don’t have anything to work on, and I’m not sure how to handle that. I’m going to talk to a wise person today, so that should help.
I survived the meeting with Chaos Boss, but that was a wild ride! She wants to do this every week, and the only way I’ll survive that is with lots of Xanax. It was very unfair of me to ask her to clarify what she wants me to do and what she wants other staff members to do. No straight answers to straight questions from her! I was physically exhausted by the time it was over. She wants to have someone from HR to mediate our next meeting, which should be interesting. I don’t know if she can make herself look reasonable, but it will be fun to see her try.
I have upset her greatly by working on things that need to be done.
We got some valve components in at work before I went on vacation. We assemble them and ship them to the customer…but the manufacturer doesn’t provide assembly instructions. So I made a document to accomany each assembly, complete with detailed measurements and pictures (not drawings, actual freakin’ pictures, taken with my phone because I can never find the department’s camera). This was particularly important because each assembly has two washers and two springs that appear to be the same, but actually have very different dimensions. I made sure to note this in the document, even going so far as to make the pictures of the washers and springs as close to full scale as I could get them. Since I’m typing this here, I bet you know what happened - the springs and washers were reversed by the person who apparently skipped that whole page of the document. Forturnately this was caught and corrected before anything went to the customer.
Boy, can I relate to that! We (I) write procedures with zoomed in detailed illustrations and I think either the shop guys are illiterate or just lazy, because it seems like they just ignore the procedure and do whatever the hell they want. Incorrectly! And then engineering has to make them fix it. This happens at least once a month, if not more often.
We have a sign out calendar for meeting rooms. Apparently I’m the only one who uses it. I just heard our Executive Director ask several managers into a meeting in the room I have signed out starting if 15 minutes. Now I get to go tell them I have it signed out at which point he will pull rank and I will be annoyed. Fuck people.
Oh, it gets even better. That procedure I mentioned has a step that involves drilling a hole through the part. It requires the machinist (or whatever rando they get to do the work, apparently) to measure and record the hole’s diameter, as well as its position on both sides - this is a quick way to make sure the hole was drilled reasonably straight.
For some strange reason, the hole’s diamter was recorded three times. No measurements were taken for the hole’s position.
I had been told one of our official inspectors would be responsible for taking and recording the measurements; strangely, none of them would take credit for this activity, and one even insisted that the shop manager had helped one of the technicians complete the procedure. It took me all damn day to write up the justification for that one.
And they never think to call engineering if they don’t understand what is being asked of them! “Just measure it again! But don’t put your initials on the page, they might ask you about it.” Idgits, the lot of 'em.
I work in the “strategy & transformation” practice of a consulting firm that mostly works with Wall Street banks. The idea is we go into these companies and help them run better by redesigning processes, integrating systems, adopting modern project management principles and methodologies and operating models, maybe even implementing big data, AI and other emerging technologies.
But as of the past year or so it’s been just going into these banks and helping them with their stupid Excel spreadsheets and Powerpoint decks mostly using no method at all.
Someone would lose their job over this at my company. Work that is not signed by the worker who did it is nonconforming and the item is spoiled. Someone is responsible for everything. And responsibility flows up, so supervisors will take the hit if they can’t identify who did what.
There was a place I used to work where it was often difficult to find a meeting room to sign out, because there was one department that had two of the meeting rooms signed out all day every day, just in case they needed to use them for training. When people complained to HR about it, they just shrugged. Eventually they took one of the rooms off the reservation calendar and relabeled it a “Training Room” for that one department to use.
And at my company, I’ll be the one responsible* because my instructions weren’t clear enough for the manager to understand.
*Nothing will actually happen. If anyone brings this up again, the manager will yell, my supervisor will roll his eyes, and I’ll end up revising the instructions to include more illustrations and to remove words longer than two syllables.
Nothing is written down where I work. Or it’s so damn vague you can’t actually do the task the “procedure” is allegedly describing. And the templates? Turns out you’re supposed to routinely change parts of them, because “we don’t do it like that anymore” and you’re just supposed to magically guess, and no one has just saved a new template copy on the share drive instead (I’m slowly working through them). Nevermind the things that are categorized as “Joe prefers to do it this way, Jane prefers doing it differently, so you’ll have to just learn both depending on who is reviewing your work”.
I feel like I’m trying to work in a foreign language.
The technical decisions, etc I’m fine with. But omg the fucking forms and paper trail will fucking kill me.
Loved the work, just not the administrative “other crap”. And the percentage of other crap was rising to flood levels (and has since reached tsunami warnings, according to ex-coworkers).
I’m not at retirement age and I have a bunch of career goals I’m still trying to attain and this company will give me a lot of it.
We fill out a form about a form, and it’s actually a fax cover sheet that we email internally to someone on the team who signs it and sends it back so that the other form can be processed. It kills me a little every time.