New mouse, problem.

So I asked for and received a wireless mouse for Christmas (I wound up getting this one). I installed the drivers off of the CD and started using the mouse. It has two buttons on the thumb side (typically Forward and Back), and I wanted to reverse their functions, so that what was the Forward button would be Back, and vice versa. I went to the mouse’s configuration menu (not the control panel’s) and made the change, which immediately disabled both buttons completely. Furthermore, now the mouse’s configuration menu is completely useless: changing the cursor speed, mouse wheel options, etc. makes no difference to how the mouse performs. I can still change most of those options through Vista’s configuration screen, but some reason (which I cannot fathom) the mouse config menu from the control panel doesn’t give you the ability to assign different button functions if your mouse has more than two buttons: you can switch primary and secondary buttons, but that’s it. And the third and fourth buttons are still dead.

Rocketfish customer support was no help whatsoever. Anyone here have any novel ideas? Thanks in advance.

Ok, and now uninstalling the mouse’s software has caused the two left-side buttons to reactivate, though obviously I can’t switch them as I intended.

Amazon reviews do not look promising. I don’t recall that I’ve ever seen a mouse reviewed this poorly. It appears the mouse + software package are a pretty dysfunctional POS.

Wow. Given that every other reviewer there complained that the side buttons don’t work right, I’m a little miffed that the customer support people acted like it was a huge mystery and something they’d never heard of.

Perhaps a year or more ago, a smart Doper suggested I buy this mouse

I did and have never regretted it. I have 3-4 corded mice hanging around and never resort to them

Logitech, Logitech, Logitech Nuff said…

Logitech has always been a top quality input device manufacturer.

Sorry to hear you got a bad MFG.