One of the reasons I’ve pretty much stopped shopping at KMart is that on at least two separate occasions I have gone in on the first day of an advertised sale and found the shelves packed with men’s briefs in small and medium with a scattering of larges, but no extra or double-x anywhere. This despite the fact that the ad specifically stated the sizes on sale would go up to double-x. When I bring this to the attention of their customer disservice people the response is usually something along the lines of “Here’s a complaint form, fill it out and we’ll [throw it in the trash as soon as you leave] give it to the manager.”
Oh, and my suggestion for whoever ends up being King (I’ve lost track of who’s in the lead):
Executives and designers for public transportation systems are required to spend at least one month a year duct-taped into a wheelchair without access to a car so they can see how “accessible” their busses, trains and stations really are, as well as how “helpful” their empleyees are.