And there you have it. If you, who really need to answer the calls, just as doctors, firemen or others might have to, can take measures to intrude as little as possible out of consideration for other people, then certainly others can. I think what most people are complaining about is the strange compulsion to answer phones when it absolutely is not necessary to answer.
I work in a music store and it’s handy when people want to ask advice from a trusted friend about something they are looking at or need to call someone to make sure they are getting the right thing. Of course we could always do that on the land lines before. I even got a call today from a friend shopping at a music store 14oo miles away. Fortunately I was not busy and could take the call.
What bothers me are people who are shopping and take frivolous calls in the middle of a transaction. Be polite and considerate of the people around you. Say excuse me, and make it brief like, “I’m in the store making a purchase and I’ll call you when I get outside” and then say, “I’m sorry about that” acknowledging that interrupting your conversation with me to take the call was a slight breach of edicate just as anyone walking up and interrupting us would be. It’s just good manners and basic consideration. If customers take a call and start to ramble on without any “Excuse me” I am apt to just walk away from them. When their call is done I may or may not be available to help them. Other customers shouldn’t have to wait for their phone call to finish before they are waited on.
I think it’s a bit odd that people think it’s rude not to answer the call from ether end, receiving or calling. It isn’t at all. It’s an electronic form of communication and it’s use depends on the availability, need, and whim of the owner.
My friends know I may or may not answer and they can leave a voice mail.