I connected to my work computer tonight via RDC and opened Outlook. I got a Windows Security pop-up window with a DOMAIN\username box (with correct information), a box to enter my password, and a checkbox to tell it to remember my information. I entered my password and checked the box. I tried to turn off my out-of-office notification, but I got a grey box that popped up telling me I’m not connected to the server. I tried clicking the send/receive button and the tasks did not complete. I tried sending myself an email from my home email to my work email. I did receive the OOO notification at my home email, but the test email never appeared in my inbox. The Windows Security window as described above pops up every 10 or 20 seconds. Also, the web-based work email is not accessible.
This happened last year, and I was told to restart my computer. I can’t do that remotely, so I’ll have to wait until my coworker gets in in the morning. (I can do other work that doesn’t involve Outlook before then.) However, I tried that last year and it did not solve the problem. I have an email from our IT person saying a ticket had been opened (last year). The problem was solved, but I don’t remember how and I don’t have any emails saying how.
In spite of an email telling us to address issues with an email to the Help mailing list, I was told off for doing that last time I had a problem. Apparently we’re no longer allowed to ask for help, and it requests have to go through the office manager because of the expense of using our outsourced IT company. She’s… a bit prickly when it comes to this sort of thing, but she’s the gatekeeper.
Have any of you Outlook/IT experts seen this problem before? Any idea what the solution is?
You can get software to do that. Or try control-alt-end
But it won’t fix the Outlook problem- I guess the server has the problem … some server… the domain controller, the exchange program, or the remove desktop server… one or the other …
Hm. I clicked the Start button and typed ‘run’ into the ‘search programs and files’ box. It brought up a window that says ‘Type the name of a program, folder, document, or Internet resource, and Windows will open it for you.’ My coworker should be in in an hour, and I can have her restart.
Try this - go to File, Account Settings. Select your Exchange account, Change, More Settings, Connection tab. Uncheck connect using HTTP, save, and restart Outlook.
File. Click on Account Settings button. I get a dropdown menu for Account Settings, Delegate Access, Download Address Book, or Manage Mobile Notifications. I choose Account Settings. I see a window with several tabs: E-mail, Data Files, RSS Feed, SharePoint Lists, Internet Calendars, Published Calendars, and Address Books. The window opens to E-mail. There’s also a Change Folder button next to my me@domain\Inbox. Nothing that says ‘Exchange Account’. This is Outlook 2010.
It looks like I was able to turn off OOO notifications, but Send/Receive is still not working.
I found it after some digging. I unchecked ‘Connect using HTTP’ and clicked Apply. Then I clicked Next and Finish. I restarted Outlook, and got the pop-up again. I checked the settings, and Connect with HTTP was checked.
It’s set by Group Policy from IT then. Try this - in the same place but on the Security tab select Password Authentication (NTLM) under Logon network security.
I just got off the phone with my coworker. Some sort of problem IT had to sort out. I would have emailed last night when I was having problems, but… Gatekeeper. Anyway, another coworker who gets there after I start but before my officemate gets there made the proper notifications and the issue is resolved. I’m still interested in what the issue might have been though.
Sounds like Outlook was having problems authenticating you, so it was likely unable to connect to whatever server it uses for LDAP or other authentication. The root cause of that could be any number of things, i.e., a stopped service on the Exchange server, an outage on the LDAP server, network issues, and so on.
I’m a bit weak on the Outlook stuff, but I can maybe help with the reboot.
Keep in mind that this is dependent on your local policy and security settings, you may not be allowed to do it.
Right-click in a vacant area of the desktop and select new/shortcut. I saw where you are using a macbook for RDP but there should be some provision for right-click.
In the first dialog box enter ‘shutdown /f /r /t 0’ with no quotes and click next. The next question is the title, just call it Reboot. Then click finish.
Then, whenever you need to reboot, just double click the icon. Note that this is a potentially hazardous icon to have on your desktop. Once you start it, there is no turning back. Anything you haven’t saved is probably gone forever. You can leave out the /f option which will allow save file warnings, but that will also sometimes allow the system to hang where the only option to reboot is to be at the computer itself. IME, Murphy is in full control of that sometimes clause.
The Option key is also known as Alt. Some Mac keyboards have Opion and Alt printed on the key. No clue if it would work as a Windows Alt key in your situation, though. Maybe you could run a test to see if it does, in case there’s a next time.
I could try it if I remember on Tuesday. Sometimes I’ll log on after hours or on weekends or holidays to check something. Frequently I’ll take care of some data while I’m there. Since I’m just ‘in and out’ I don’t get up to get the mouse and plug it in. On a MacBook, right-click is accomplished without a mouse by Control+click. I’ve tried this when connected to the PC via RDC, and it doesn’t work. I have to go to File to zip or email the data without using the mouse.
Whatever it was, it was affecting everyone – even people physically in the office who were not connecting remotely. Speaking of which, my situation is unique. My primary program cannot live on a server. It has to be on the user’s computer (unless we want to pay for a multi-user license). Most people have remote access through the server. Not exactly sure how to phrase that. I connect directly to my PC.
Definitely not something I want to try on a weekend, without a coworker there to do a hard reboot if necessary! I can try the right-click just to see the box next time I use the mouse.
