I’ve noticed a lot of companies are becoming savvy enough to have Twitter and Facebook accounts but even more so, I’ve noticed some seem to have teams of people specifically designated to monitoring them, seemingly refreshing by the minute to suck up to people.
The first time I experienced this was I mentioned something about staying at the Wynn in Las Vegas over Thanksgiving on Twitter because we were having a hard time trying to decide where to have Thanksgiving dinner and they initiated a pleasant exchange wherein it was decided to have dinner at the Encore, their sister hotel, which wouldn’t have occurred to me for some reason. (My tweet telling them the Warhol in the bathroom was hung sideways went ignored however, LOL.)
The most over-the-top response however was again in Las Vegas. Semi-ex-husband and I own a timeshare through Hilton Grand Vacations with Vegas as our home location. He let me use it a few days because I had tickets to a concert and of course as soon as I haul my bag in the first thing I do is turn on the ice maker in the fridge, then go to the grocery store for vodka.
I fill up an ice bucket from the hall when I get back and settle in online for the evening. After an hour or so I’m about done with the ice bucket ice and open the freezer to see the ice maker has produced maybe 20 cubes of ice.
I jokingly posted on their Facebook page that I was full of umbrage because their ice makers are not up to alcoholic standards and chuckled to myself and went to bed. In the morning I woke up to two phone messages following up on it that I was too embarrassed to respond to, and left for the day to do touristy things.
When I returned I went to the freezer and thought: “Why is my vodka pushed to the corner and why is the ice bin overflowing?”
They had come in during the afternoon and REPLACED THE ICE MAKER.