As a very, very few of you know, I spent the last three months in America looking for a job and staying with a friend on the SDMB. Before I went away, I made a point of cancelling any contracts and Direct Debits I had going and anything they applied to, including my mobile phone contract, so that I wouldn’t have disappearing money syndrome whilst I was away.
I gave O2 my 30 days notice on August 15th. They told me that my phone would be disconnected on September 13th and that I would be sent a Pay As You Go sim card to replace it so I could keep my number at no charge. They didn’t send the card, but that initially didn’t bother me as I didn’t think I’d need it anyway.
I arrived back on Friday and since then I’ve had a couple of people ask if I received the voicemail they sent in the last couple of days. “Odd,” I thought “I shouldn’t be getting voicemail, I don’t have a phone anymore.”
So I check it out today, and sure enough, O2 didn’t cancel my contract. Not only that, but I have a voicemail from them demanding prompt payment of overdue fees.
Fortunately, I kept the email from their “Customer Services” team detailing when the contract would be cancelled, so I do have the bastards by the balls. Still, it’s the fact that I’m actually having to be put through this hassle because of someone else’s incompetence that annoys me.
Are customer services in this shitty company really that far removed from contracts that someone there never got the message to cancel mine? What’s the point of me having to give 30 days notice if you’re only going to forget about it before that period is up? And most importantly, why call it “Customer Services” if it fails to provide any service?
Lame rant, I know, but I feel better getting the frustration of my chest. I just better not be directed to a call centre in India to “better help process my inquiry” and stuck in a queue for half an hour tomorrow when I call them, or it may all come pouring back…