Well, the saga is finally over (I think).
On Thursday I spent quite a bit of time online with support using Amazon’s ridiculously named “chat” program. A slow and ineffieicent way to communicate. (I repeatedly tried to tell them to not waste time telling me how sorry they were about me experience, etc. Just get to the facts. No deal.)
First chat: 1 rep. It just … ended. Nada, went away.
Second chat: 2 reps. The first handed me off after a while to a 2nd who was unbelievably slow. Even though I had started this thinking I had plenty of time I lost a lot of time with them being so slooooow. So I tried to rush it near the end.
I was promised a $10 promo code and free rush shipping for a replacement. I couldn’t refile the order at the time so I couldn’t check this right then.
Third chat: 3 reps. One passed me on and another just disappeared. I was trying to place my order. Didn’t see the $10 promo or a place to even click on rush shipping at all. Went around and around. Turns out they could not do a rush shipment at all! Gave me another $10 promo code. But still couldn’t see either. Turns out it’s a “fulfilled by Amazon” thing so the promos only show on things sold directly by Amazon. The rep told me how to check that, I verified it. Finished
placing the order.
I was really questioning if going thru all this was worth it. The item (Black Friday sale price) was under $10. And the non-sale price ate a good amount of the promos. Errrrgggh.
That was Thursday. Good old two-day Prime shipping right? But … Guess what? It was sent via AMZL again! No matter what I tried I couldn’t convince any of the reps to find a way to have it shipped another way.
So two days later (Saturday) it’s listed as out for delivery. Yeah? We did get another package via AMZL on Saturday (which “only” took 4 days to deliver via Prime). I asked the driver if there was another package. Nope.
So all day it was listed as out for delivery and promised by 9PM. Nada. Was not looking good.
Today, again listed as out for delivery and … it actually arrived! Someone did their job.
So, nine days after ordering I have it. Boy, the Prime membership is sure worth it!
I did a bunch of searching on Amazon’s web site. There doesn’t appear to be any way to complain about the delivery/packaging of an order any more. No way to tell Amazon about how badly AMZL sucks.