Should telemarketing be outlawed?

Mr2001, although what you’re saying is, for the most part, relatively well-reasoned, I still wonder about your policy statement. For example, in response to msrobyn’s complaint,

You reply,

However, how would you have responded, were you the telemarketer in this situation? You answered that question previously,

This policy, I think, is what Dinsdale was referring to as “phone pranks I would expect of a teenager.” Now, I imagine that you feel justified in this policy, and I suppose characterizing it as a “prank” is uncalled-for, but can you see why it would look like harrassment to someone in msrobyn’s position?

In general, I would like my statement that I’m not interested to be taken at face value. If I’m repeatedly called back by a telemarketer, who demands to know why I’m not interested, I’d start getting peeved. I don’t owe you an explanation, whether it be that I never buy anything over the phone, or I need to keep the line open because my son has died, or I have no money, or whatever else it may be.

To add another thought to the debate: I tentatively agree with Mr2001’s databank proposal above; it seems like a reasonable compromise to have a central, mandatory “do not call” list with a nominal cost ($5.00 for 5 years) to the consumer. Certainly the cost is a lot less than, say, getting caller ID, and it’s a lot better system than anything currently. However, a better system would be one where the industry foots the bill. I don’t understand the contention that I should incur additional cost to avoid being hassled by someone who makes money doing the hassling.

And another thing: Calling people on a “Do Not Call” list should be a criminal offense. Any company whose policy requires, encourages, or even permits employees to call poeple who have made it clear that they have no interest in being called by telemarketers should be shut down for good.

zut:

Ah… by “redial” I don’t mean we call back immediately; that would certainly be inappropriate. What we do is leave them on the list, and they get a call back in a few days (the same thing happens if we get an answering machine or babysitter).

I believe that if a homeowner wants the industry to spend time and money (maintaining the list, staff, equipment, and checking the numbers against the list) for his own convenience (not receiving a short call once in a while), he should be prepared to reimburse the industry for some of it.

Similarly, if I want an unlisted phone number, I expect to pay for that - it costs the phone company time and money to unlist me. If I subscribe to cable and I want a channel excluded, or if I subscribe to Internet service and I want a web site or newsgroup blocked, I expect to pay for that as well. I’m putting a burden on the company for my own convenience.

zwaldd, are tv commercials like prank calls? how about door to door salesman and magazine advertisements? do you propose criminalizing everything that you think is a nuisance? how about bad breath? i’m sorry, i just don’t see why a prank call once in a while should be outlawed.

zwaldd, I will assume that the text you quoted is your actual post, and the rest is you putting words in my mouth.

And I suspect you’d be wrong. Maybe the place you worked for only called Alzheimer’s patients in assisted-care homes, but we call the entire state. We make sales across the state. Believe it or not, some people like making contributions (or going to concerts), and many of them don’t mind being told about it over the phone.

Some people like being butt-fucked, but does that mean it’s okay to go around doing it to everyone you see?

RoboDude… I am in awe of your wit, your well-reasoned argument, and your ability to take my posts in context. Kudos.

I used to abhor telemarketing calls, but I’ve gotten to the odd point that I sometimes look forward to them because I’ve gotten in the habit of pull the telemarketer’s legs with creative responses. I told one guy selling window cleaning services, that dirty windows didn’t bother me because the curtains were always shut to keep the neighbors from peeking in. One of my old favorites is claim that I just read about the CEO of the company was just arrested for having child pornography on his home computer. Nothing beats hearing the telemarketer shout out to fellow employee’s “Our CEO has just been arrested!” (Hope she didn’t get in too much trouble for that outburst.) When company selling home delivery of groceries wanted to sign me up, I told them I eat out all the time now that my wife has run off with a other man. They said sorry to bother you and hung up. One would think the telemarketers would have a clue I’m pulling their legs.

Anyway, try it you may like it

Pyrrhonist:

If only more people could come up with responses like those. :smiley:
Actually, one of the downsides of being a telemarketer is that I’m never home during telemarketing hours. I’d love to have an exchange like this:

TM: Hi, we’re going to be in your area soon giving estimates for aluminum siding. You know, we have a great deal this month…

Me: Fantastic, that sounds like a bargain. Actually, let me ask you something first.

TM: What’s that?

Me: Are you a classic rock or oldies fan at all?

TM: Uh, not really. Why?

Me: You’re more of a firefighter fan, right?

TM: Sure. I guess.

Me: Great. We’re putting on a benefit show for better working conditions! It should be a great show, we’re bringing in (band), but of course the support’s the main thing; don’t worry if you can’t make it to the show…

Don’t sue me for plagiarism, but I’m going to try that one.

Ah. Therefore I should be expected to pay solicitors not to come knocking at my door. Excellent suggestion. :rolleyes:

That sounds vaguely like extorion to me. “Pay us some money and we’ll leave you alone.” Yep absolutely reasonable.[/sarcasm]

Seriously, I think there should be a solution to this problem (and from my perspective, it is a problem) that is as simple and (relatively) inexpensive to the consumer as putting a sign on my door that says “No Soliciting”.

You, the telephone solicitor are trying to get me to buy something I may or may not want. Unlike junk mail, which requires little time or effort to pitch into the wastebasket, you are using a method which requires me to expend time and attention which I find more productively spent reading a book, drawing pictures or napping on the couch. Commercials on television have several saving graces:[list=1][li]I can always use commercial breaks to get something from the kitchen or make a quick trip to the bathroom.[/li]
[li]They do not require me to be present while they make their pitch. Neither must I pay attention while they run.[/li]
[li]They are generally of some standard duration so I know when the “ordeal” will be over.[/li]
[li]No televised commercial has ever required any interaction on my part – even the most insistent commercial does not need to be told “No, I don’t want any.”[/li]
[li]I am not required to hold a receiver in my hand, should I be in the midst of some other activity, such as taking something out of the oven or carrying a snack to my seat in the living room.[/li]
[li]Television commercials often (though not universally) possess some entertainment value. Some are quite amusing, thought provoking, and visually interesting. Telephone solicitors are quite often the opposite.[/List=1][/li]~~Baloo

Baloo:

If you want a nationwide data bank of addresses that solicitors should avoid, with staff and equipment to maintain the list, and you want every solicitor in the country to check against that list and make additions, then yes.

There is. “Take me off your list.” Commercial solicitors are required to take you off for 10 years; charities/nonprofits may be regulated by state law.

Even television commercials are often the opposite. We certainly try to be entertaining - someone who’s laughing and happy is a lot more likely to say yes.

It annoys me when people bring up free speech and draw strained analogies (“what if your ex calls?–isn’t that an unwanted phone call?”) to protect telemarketers. This is for two reasons…

  1. There is a valid point to be made there, and I don’t like to admit it. The attempt to legislate out the practice of telemarketing would undoubtedly infringe on the freedoms of business practice in some way and cause inintended complications.

but…

  1. It completely misses what is, to me, the most important point: Telemarketing is rude. It is distasteful and obnoxious, and no matter what anyone here says about ways to avoid calls, it is unavoidable if you have a telephone.

Unlike junkmail, telemarketing calls require interaction. You must answer the phone–afterall, it could be important, and for those of us without caller ID we don’t know until we answer–and then decide to hang up. Junk mail can be tossed directly into the recycling bin after your trip to the mailbox, which you would have made anyway because there is usually some useful mail there as well.

The phone is a very personal medium. Although there is no face-to-face contact, you are still engaging in direct communication with a person when you call them. Having some f***er ask for me on the phone by my first name–as if he knows me–and then suddenly launch into some script about aluminum siding is as jarring and unpleasant to me as it would be to have some panhandler hop into the passenger seat of my car and ride with me for a couple of blocks to ask for money.

People who dislike telemarketers are not whiners. Certainly it bothers some more than others–I tend to receive upward of a dozen calls daily–but there is no reason to consider them acceptable just because they would be difficult to outlaw without infringing on freedoms.

Hard time ?!? Doug, you have no imagination.

Personally, I’d prefer crack squads of “jack-booted thugs” in body armour armed with sub-machine guns and flamethrowers clearing them out like some illegal narcotics factory.

I’ll volunteer for the flamethrower duty… :smiley:

Sadly, that’s a given. I’d be willing to take the hit. Anyone else?

Thank you, aschrott, for making a point I somehow thought was missing from this thread.

Ignoring phone calls is bad, especially if you don’t have caller ID. Folks like me with ailing relatives know exactly what I’m talking about.

I saved a couple of coupon sheets from local pizza places that showed up in my mailbox yesterday. They were easily identifiable by the colorful logos on them and I knew in an instant whether or not I could safely discard them without another thought.

Unlike junk mail, E-mail spam, and take-out restaurant fliers I find rubber-banded to my doorknob when I return home at the end of the day, in most cases I can not identify whether the “other party” is someone I have even the slighest interest in communicating with, or a stranger trying to sell me something (whether I want it or not).
Try this (especially you, Mr2001):

Picture not ever being called by a telemarketer. Does your lifestyle get measurably worse in any way? Have you missed out on opportunities that would have made your life richer? Probably not. I can not recall a single instance where a telemarketer made my life better.

Imagine that all of the calls made to your phone, with the exception of a few accidental* wrong numbers, are calls that you need to deal with to get on with your life - for better or for worse.

This doesn’t sound like the way it’s supposed to be? It does to me.


Pete
Long time RGMWer and ardent AOLer

  • There are no accidents in telemarketing.

psiekier:

There’s an outfit that calls to see if we have any items (clothes, toys, appliances, etc.) to donate, and once in a while we have something and they come to pick it up.

There’s an auto glass company that makes a lot of calls. Recently we had a cracked windshield; I’m not sure if we that company was the one that got our business, but I wouldn’t be surprised.

For the past few years, we’ve contributed to the place I currently work for, and even gone to the concerts. (No, I haven’t been a telemarketer for the past few years.)

Is “hey buddy, do you want to come over and watch the game tonight?” a call that I need to deal with to get on with my life? I would say not, but I don’t mind getting calls like that.

Not quite sure what this means.

Excuse me for wanting to vomit when I read that some of you folks want to complicate our lives with even MORE laws and regulations.

Sure, I think that it is OK to hate something…many of you hate telemarketing…I hate soccer…:slight_smile:

…but more laws and regulations are not what we need in our lives…especially for telemarketing because there already exists multiple solutions for protecting yourselves from the annoyance:

  • Don’t have a phone

  • Have an unlisted number

  • Have caller ID

  • Hang up

Much of what I’ve read here seems to convey that having a telephone is some kind of right…it is not as far as I can tell. Telemarketing is the tradeoff you live with if you choose to have telephone service and do not wish to avail yourself of the 4 easy solutions offered above.

Get over yourselves…

Telemarketing happens in the UK too, but not to the same extent (from the sound of some of these posts). When I lived with my parents we were listed in the phone book and received maybe one telemarketing call every three or four weeks. A polite refusal and they cleared off, without any repeat calls. Since I’ve lived away from home I haven’t had a single call, although I am ex-directory now. Junk email is the killer for me.

Just dropped by again to say that Call Intercept is working like a charm. I just wish it wasn’t $5 a month. If I actually had to pay for it, I doubt I would have even considered it.

Qwest offers the same service, under the name of Privacy Plus. We subscribe to it at home, but I’ve never dealt with it (from either end) so I’m not sure if it works exactly the same. I don’t believe we have a PIN for “priority callers”, though.

But come to think of it, we still get calls from “UNAVAILABLE” that Privacy Plus doesn’t bother intercepting. I suspect that it only deals with calls where CID is actually blocked, rather than simply being unavailable (the caller’s phone system or a switch in between doesn’t transmit CID, or the call originated from a digital line - which many telemarketers use).