…and some guy in India can prove it.
As many of you know, I run a computer shop/onsite service.
customer…definitely not computer saavy I have done 7-8 service calls with them over an 18 month period.
This of my customers has managed to run afoul of one of the “your computer is sending out viruses, let me show you via a no obligation remote session.”
and apparently he found the Zig Zigler of pitching the sale.
After 2 days of “intensive scanning and research”, and charging my customer about $400, they have somehow concluded that I logged into this customers machine 2800 times in a 30 day period and that I (citing my real name) am guilty of dozens of internet based crimes while using their PC as a relay point.
Or maybe they saw the copy of team viewer with my name, business name, and phone number plastered all over it. 30 seconds of looking at my website would turn up my name. Or perhaps one of several emails I have exchanged with the customer sitting in an outlook folder.
So customer calls me
Customer: “You are in a lot of trouble”
Me: “Good Morning X, can you be more specific?”
Customer: “I have a place saying you loaded up my machine with viruses, blah, blah, blah and they are going to create the reports I need to pursue criminal charges against you”
Me: after a few seconds of stunned silence “X not to belittle the seriousness of the charge but, that is ridiculous. #1 when did I have time to do this 2800 times, #2 you are an occasional laptop user, your computer is off most of the time and you have basic DSL, you would be a horrible candidate for doing this compared to the dozens of servers with massive comcast lines that I have administrator access to. 24 hours a day, several of those servers I have built, and most of them the customer never even looks at the server, its just the magic box in the closet.”
#3 I didn’t do any of this.
There have now been 3 phone calls, I even offered to bring down the owner of a place I subcontract with (my biggest customer, we have a very good working relationship) to review his “evidence” full well knowing I could lose the $15K a year I make from him if it looks like there is any merit.
Customer has backed off on the accusations and is a little more suspicious of the place he has been dealing with. He is also no claiming the place is based in colorado not india and refuses to tell me who they are because they advised him not to.
“Because they do not wish to be subjected to cyber attacks from Drachillix”
I told the customer “the only thing they fear…is my lawyer.”
So apparently I am some kind of uberhacker…able to take on web based “security consultant firms” and strike fear into their hearts over the integrity of their networks like I am some kind of cyber sith lord.
All I can say at this point is…
Bring it bitches! I haven’t done any of this, and your lies WILL bite you in the ass right next to the chunk my lawyer rips out.
He is also promising to forward copies of this “evidence” after he has had time to think about it.
and ready for the best part?
Wait, you say this gets better?
This elite internet security firm that has supposedly cleaned everything up…
Never bothered to uninstall my teamviewer host (installed with the permission and full knowledge of the customer, I have about 200 computers I have standing access to for support needs).
I am not going to try and log in under the circumstances, but my copy of teamviewer on my computer shows the connection as able to connect.
I am torn, I don’t know if I want to point out to the customer that this is the metaphorical equivalent of going to great effort to install bars, alarm systems, and security cameras, then leaving the doors unlocked and alarm off.
Or should I let it sit there…serving as a monument to their incompetence if anything further becomes of this.