…
Some also criticize eHarmony’s decision to refuse to provide matches for gays and lesbians - a policy that differs from Yahoo, Match.com and many other sites.
“From a corporate perspective, eHarmony does discriminate. There’s clearly a deliberate desire to exclude gay people from the site,” says New York psychiatrist Jack Drescher, who is gay and treats gay and lesbian couples.
But Warren says eHarmony promotes heterosexual marriage, about which he has done extensive research. He says he does not know enough about gay and lesbian relationships to do same-sex matching.
It “calls for some very careful thinking. Very careful research.” He adds that same-sex marriage is illegal in most states. “We don’t really want to participate in something that’s illegal.”
Lesbians and gays are not the only ones unwelcome on eHarmony; Warren says he rejects 16% of those who take his patented personality test because they’re poor marriage prospects.
Weed-outs include people under eHarmony’s 21-year-old age limit and those whom the site decides are lying on the test. It also removes those believed to have certain types of emotional instability, such as “obstreperousness” (they just can’t be pleased) and depression, because “depression is pretty highly correlated with emotional problems,” Warren says.
“You’d like to have as healthy people as you can. We get some people who are pretty unhealthy. And if you could filter them out, it would be great. We try hard. And it’s very costly.”
But eHarmony does not reject on the basis of religion; it has atheists, agnostics and even Wiccans among customers, he says.
Warren says he’s not lukewarm about his own faith.
“I am a passionate believer,” he says, sitting in the quiet eHarmony headquarters, his former therapy office, lined with bookshelves holding The Joy of Sex, volumes of Freud and everything in between.
But he says his religious beliefs are grounded in humanism and psychology, and he often intertwines the two. "I think there is something very incredible about Jesus. I don’t back away from that. At the same time … the public we want to serve is the world.
“You can say that that is just a good business idea, because it increases the size of your market. But it’s also for me a philosophical point: I think our world will be a lot better world if we can help people of all types get married well.”